Employment Posting

Neighborhood Ministries > Get Involved > Employment Posting

In addition to volunteering at Neighborhood Ministries, there are times where employment opportunities are available. If positions are currently available, you will find information below.

REPORTS TO:  Neighborhood Ministries Executive Director

Position Key Accountabilities:

  • Develop, manage and lead program directors for all Neighborhood Ministries areas of Community Impact.
  • Lead and manage ministry programs including ensuring effective program delivery, project management, and the tracking of program goals and outcomes.
  • Coordinate administrative task sand collaboration among program directors.
  • Clearly communicate program and service results.

Job Summary:

Neighborhood Ministries is hiring a leader to oversee all of our ministry programs and report to our Executive Director. This role will be on the executive leadership team that is responsible for executing and accomplishing the mission of the organization. This will include overall management of the programmatic and operational systems related to the delivery of care and services across Neighborhood Ministries Programs; provision of regular and timely reports to the Executive Director and the Board of Directors regarding operations and services; establishing a collaborative and supportive workplace environment; elevating any issues or concerns to the Executive Director.

Essential Functions:

  • Embody the message of love, respect, and dignity in all aspects of the work as you build relationships with a variety of
  • Lead the team out of a holistic frame, spiritually focused, trauma-informed, and intellectually
  • Cultivate a collaborative leadership team to ensure the programs of Neighborhood Ministries provide a place of refuge where children and families are valued and are given the tools to
  • Work with the development team to write proposals for grants and
  • Lead the team in developing and executing systems to have clear goals and meet program
  • Managing and nurturing the program directors for their emotional, spiritual, and mental well-being.
  • Responsible for creating an internal manual for each programmatic function outlining the core operational
  • Responsible for the collection, maintenance, and submission of monthly, quarterly, and annual reports to the executive
  • Oversees overall supervision and management of program personnel including recruitment, hiring, training, and
  • Review monthly financials, with the executive director, to ensure compliance with operations/contract requirements and adherence to annual budget and spending
  • Conduct weekly one-on-one conversations with each direct report and participate in a weekly one on one with the executive director of Neighborhood
  • Maintain compliance with organization, licensing, and funding sources for all program
  • Maintains a weekly updated list of the status for all program priorities to ensure that adequate progress has been made and timelines are being
  • Other duties as assigned

Qualifications and Requirements:

  • Required 5 years of experience managing people who manage other people
  • Desired experience in child welfare administration, child protective services
  • Required Level 1 Fingerprint Clearance Card background check
  • Project management experience required (certification preferred)
  • Clean insurance driving record check
  • Confident and high functioning in computer and software (office 365, Salesforce, Asana…)
  • Flexibility and willingness to work irregular and long hours including evenings and weekends
  • Able to articulate a personal faith story and journey
  • Experience working in cross-cultural environments including sensitivity to multi- cultural dynamics (prefer bilingual in Spanish and English)
  • Experience in Non-Profit Management, Community Development and Asset-Based Community Development

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to insure everyone feels comfortable in working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Organization Overview:

Neighborhood Ministries is a hub of community activity where basic necessities of life are joyfully met, including providing a safe place for youth to engage in all types of activities from arts to financial literacy. The results have been nothing short of miraculous and a testimony of the power of Jesus Christ to transform people using the faithful passion and work of those we employ.

The organization was founded in 1982, but the vision of serving and impacting the urban community began years before. As a teenager, Kit Danley’s heart was bent toward helping and serving the marginalized and forgotten in downtown Phoenix. Her relationship with Christ galvanized her calling to be the hands and feet of Jesus to the poor and disenfranchised. The vision of Neighborhood Ministries is not just to serve the community, but to be part of the neighborhood… "to be the presence of Jesus."

Mission:

To be the presence of Jesus Christ, sharing his life-transforming hope, love, and power among distressed families of urban Phoenix to ignite their passion for God and His Kingdom.

Apply for this position

REPORTS TO:  Grants and Finance Manager

Job Summary:
A highly skilled, detail-oriented Accounting Coordinator who excels at multitasking. The Accounting Coordinator will act as point of contact between the different parts of the accounting system, including accounts payable, accounts receivable, and external parties, such as vendors, clients, or lenders. They will handle bookkeeping entries and assist in preparing financial reports, taxes, and audits, and resolving discrepancies. You should be analytical, collaborative, and trustworthy.

To succeed as our Accounting Coordinator, you should possess a strong understanding of accounting principles and financial reporting. You should be ethical, thorough, and attentive with excellent verbal and written communication skills. Some duty-related testing will occur onsite to ensure sufficient aptitude.

Essential Functions:

  • Working with other members of the accounting department to compile, analyze, and report financial data.
  • Making journal or ledger entries.
  • Assisting with the preparation of weekly, monthly, and yearly financial reports and budgets.
  • Assisting with tax preparation, audits, and identifying and resolving discrepancies.
  • Act as a point of contact between internal departments and accounting, serving as a liaison between accounting and external parties, including clients, suppliers, and contractors.
  • Using QuickBooks and Salesforce software and ensuring that all financial records are filed, complete and accurate.
  • Ensuring that company bills are paid and debts are collected.
  • Implementing and enforcing financial controls.
  • Staying current on company, local, state, and federal financial regulations and policies.

Qualifications and Requirements:

  • Bachelor’s degree in Accounting, Business, or related field.
  • Experience in bookkeeping management
  • Excellent verbal and written communication, interpersonal, time management, problem-solving, and math skills.
  • Strong understanding of accounting principles and financial reporting
  • Proficiency with computers, especially bookkeeping software, strong typing skills.
  • High level of accountability, accuracy, and efficiency, especially when multitasking.

Physical Demands:
Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to insure everyone feels comfortable in working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO:  NM Finance Director

Job Summary:

Is responsible for the prescribed implementation of procedures for internal controls: procedures and practices within the Grants and Restricted Accounting Department consistent with current GASB, FASB, and OMB Uniform Guidance Standards Understands and utilizes: Indirect Cost and Fringe Rates, long and short applications. Is able to perform processes to generate time and effort certifications consistent with OMB Uniform Guidance for faculty and others devoting effort to sponsored awards. Prepares audit schedules, including those for the annual audit and the schedules of expenditure for Federal and State awards during the Single Audit Monitors restricted and sponsored award accounts for reasonableness, allow-ability, allocability and consistent treatment of costs and initiates corrections as needed. Determines the difference between exchange and non-exchange transactions as well as appropriate revenue recognition

Essential Functions:

  • Manage and enhance financial policies and procedures that conform to 2 CFR part 200, Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards
  • Coordinates closely with the Neighborhood Ministries Director of Finance
  • Direct management of the Accounting Coordinator
  • Drawdowns from the HHS Payment Management System
  • Monitor of grant related transactions to the general ledger making appropriate adjustments when needed
  • Manages the supporting tables within the finance system for grant accounting and initiates updates as needed
  • Performs system testing and coordination of testing with department workflow
  • Employs reporting tools to generate financial reports
  • Generates various output reports for grant analysis
  • Initiates vendor billings and receivables
  • Participates in the review of process workflows, system testing, and training
  • Provide feedback and recommendations for system design improvements
  • Generate various output reports for grant analysis
  • Oversee all phases of accounting, financial management, reporting, grant management and compliance.
  • Regularly update the Neighborhood Ministries Executive Team regarding Nueva Esperanza finances.  Provide for an annual outside financial audit, and with the NM Director of Finance implement audit recommendations.
  • Oversee asset management functions for any owned properties of Nueva Esperanza.
  • Develop the annual budget for Board review and approval. Ensure financial controls are in place to keep expenses maintained within budgeted levels.
  • Complete other duties as assigned.

Qualifications and Requirements:

  • A baccalaureate degree in accounting from an accredited college or university
  • At least 4 years of progressively responsible experience in grant/restricted accounting and reporting, preferably in a faith based 501c3
  • Proficiency in the Microsoft Office suite of applications is required
  • Knowledge of GAAP, OMB Uniform Guidance, 2 CFR Part 200, HHS Regulations is required
  • The candidate must be well organized, proficient in both written and verbal communication, proactive, and performance-driven.
  • The candidate must also demonstrate the following traits: integrity, dependability, and enthusiasm and must be detail oriented and possess strong analytical, teamwork and organizational skills.
  • Level One fingerprint clearance card

Physical Demands:
Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to insure everyone feels comfortable in working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO:  Emergency Rental Assistance (ERA) Grant Coordinator

Job Summary:

A highly skilled, detail-oriented Emergency Rental Assistance (ERA) Case Manager who excels at multitasking and has demonstrated self-starting and strong interpersonal skills. The ERA Case Manager will act as point of contact between clients applying for assistance and external parties, such as the grant Management organization (Wildfire), local utility companies (APS, SRP, SW Gas, Phx Water), landlords, and individual clients. The ERA Case Manager must be an excellent communicator both oral and written, and understand the entire housing and utility assistance process, not just the ins and outs of the ERA contract stipulations. They will manage the process of gathering all necessary documentation, verifying IDs, tax documents, Unemployment Insurance documentation, leases, utility bills, and other forms of documentation as needed.  In many ways, the case manager is an advocate for the client, helping them build the proper case file in order to qualify for assistance. Excellent candidates will be strong communicators, self-starters, collaborative, and trustworthy. Some duty-related testing will occur onsite to ensure sufficient aptitude.

Essential Functions:

  • Obtain a fluid, working knowledge of the grant requirements (and all updates made thereof) and necessary documents that clients must provide. 
  • Obtain mastery of the grant management portal. 
  • Daily communication with clients via email, phone and text (must set up Google voice number for client correspondence). 
  • Perform weekly audits of case management queue and identifying and resolving discrepancies. 
  • Serve as a point of contact between clients and the Grant Coordinator, serving as a liaison between other external parties, including utility companies, landlords, and the grant management agency.

Qualifications and Requirements:

  • Experience in case management. 
  • Excellent verbal and written communication, interpersonal, time management, problem-solving, and math skills. 
  • Proficiency with computers, transferring and converting files, strong typing skills. 
  • High level of accountability, accuracy, and efficiency, especially when multitasking. 

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds. 

This position is expected to contribute to the department policies by:

  • Helping the department processes, organizing, tracking, and communicating policies changes. 
  • Liaising with policy experts to ensure all necessary accompanying items are collected and to answering questions on our policy procedures. 
  • Assisting with reporting to Wildfire. 
  • Assisting with special projects if necessary related to policy. 

Apply for this position


 

REPORTS TO: It Takes a Village Program Director   

Full-time, grant-funded position 

Job Summary: 

Under the direction of the Program Director, the Program and Activity Coordinator will serve as a Project Manager and Youth Educator. With the goal of preventing substance abuse among Phoenix-area youth, this position will be responsible for planning and facilitating trauma-informed trainings and art and mindfulness activities for youth outside of school hours, building robust community partnerships, utilizing office suites, digital and web-based forms for tracking data, surveys and evaluations, managing program calendar, program outcomes, and ensuring compliance with grant requirements. Administrative experience required. Position will require evening and weekend work hours as well as some travel within Arizona. 

Duties & Responsibilities: 

  • Ensure compliance with grant requirements  
  • Plan and facilitate engaging activities for youth outside of school hours (evenings, weekends, and summer months), including therapeutic art activities, mindfulness meditation and yoga activities, kayaking outings, and substance abuse prevention trainings  
  • Recruit and retain youth participants from diverse backgrounds   
  • Build partnerships with local youth organizations  
  • Track program attendance, administer program surveys, and track program outcomes  
  • Create web-based surveys and evaluations 
  • Submit weekly program reports to Program Director   
  • Communicate and coordinate trainings with program partners  
  • Facilitate group communication through emails and web-based communication tools  
  • Disseminate informational handouts at various community events  
  • Maintain contacts database  
  • Manage Partner Schedules and Calendar 
  • Document program activities with pictures and videos  
  • Post program updates and events on social media   

Education Requirements 
Bachelor’s degree, at minimum  

Knowledge and Skills Requirements 

  • Skilled project manager with teaching experience  
  • Experience planning and hosting events   
  • Excellent leadership skills   
  • Familiar with trauma-informed care practices   
  • Experience with Art therapy, mediation, yoga activities 
  • Able to multitask, prioritize, and manage time well   
  • Database management and administrative skills   
  • Comfortable with Microsoft Word, Excel and PowerPoint   
  • Knowledge of Outlook and Office365 preferred  
  • Bilingual (English/Spanish) a plus but not required  
  • Must be able to get a fingerprint clearance card  

Working Conditions 
Administrative and planning tasks to take place during normal business hours, and youth activities and trainings to take place evenings, weekends, and in summer months. 

Apply for this position

Neighborhood Ministries / Nueva Esperanza Program Focus

Custodian I – Primary Campus Cleaner

General Job Description:

The primary responsibilities of Custodian 1 include performing a variety of daily tasks to ensure a clean and tidy campus. The Custodian 1 will report most directly to the Custodian 2 who will be in charge of overseeing and managing the campus wide cleaning plans.

Reports to: Custodian 2, Maintenance Coordinator & Facility Director

Primary Responsibilities:

 

Following the Daily Responsibilities Check List

  • Regular checks of each building’s janitor closets
  • Restock supplies
  • Consolidate dirty linens, mops, mats, towels
  • Reorganize closets as needed
  • Inventory log of supplies on Monday mornings
  • Redistribution of supplies (if one closet runs low, pull from another)
  • Occasional loads of laundry
  • Daily checks of campus restrooms
  • Restock hand soap, paper towels, toilet paper, toilet clips, urinal mats
  • Empty trashes
  • Sweep and mop floors
  • Clean toilets, sinks and countertops with sanitizing agent
  • Wipe mirrors
  • Regular checks of classrooms and offices
  • Spot sweeping
  • Spot cleaning
  • Occasional vacuuming and carpet cleaning
  • Clean windows
  • Disinfect ‘touch points’ (Door handles, exit levers, handrails, etc)
  • Regular checks of internal and external common areas
  • Daily litter pickup
  • Sweep walkways daily
  • Occasional pressure washing of concrete walks
  • Window Cleaning
  • Occasional deep clean of carpet using electric carpet cleaner
  • Follow guidelines on cleaning, sanitizing, and disinfecting
  • Report to facility coordinator and/or facility director any maintenance or custodial needs

Apply for this position

Neighborhood Ministries / Nueva Esperanza Program Focus

Custodian I – Primary Campus Cleaner

General Job Description:

The primary responsibilities of Custodian 1 include performing a variety of daily tasks to ensure a clean and tidy campus. The Custodian 1 will report most directly to the Custodian 2 who will be in charge of overseeing and managing the campus wide cleaning plans.

Reports to: Custodian 2, Maintenance Coordinator & Facility Director

Primary Responsibilities:

 

Following the Daily Responsibilities Check List

  • Regular checks of each building’s janitor closets
  • Restock supplies
  • Consolidate dirty linens, mops, mats, towels
  • Reorganize closets as needed
  • Inventory log of supplies on Monday mornings
  • Redistribution of supplies (if one closet runs low, pull from another)
  • Occasional loads of laundry
  • Daily checks of campus restrooms
  • Restock hand soap, paper towels, toilet paper, toilet clips, urinal mats
  • Empty trashes
  • Sweep and mop floors
  • Clean toilets, sinks and countertops with sanitizing agent
  • Wipe mirrors
  • Regular checks of classrooms and offices
  • Spot sweeping
  • Spot cleaning
  • Occasional vacuuming and carpet cleaning
  • Clean windows
  • Disinfect ‘touch points’ (Door handles, exit levers, handrails, etc)
  • Regular checks of internal and external common areas
  • Daily litter pickup
  • Sweep walkways daily
  • Occasional pressure washing of concrete walks
  • Window Cleaning
  • Occasional deep clean of carpet using electric carpet cleaner
  • Follow guidelines on cleaning, sanitizing, and disinfecting
  • Report to facility coordinator and/or facility director any maintenance or custodial needs

Apply for this position

Title: Admin & Human Resource Coordinator

Full time position

Reports to Strategic Initiatives Coordinator

 

Job summary:

The Admin Coordinator + Human Resource Coordinator (HR) The Admin Coordinator + Human Resource (HR) coordinator is a dual-role involving full spectrum human resources and office management responsibilities. The ideal candidate will be a self-starter, who is an excellent communicator and organized. Experience in social service industry is a plus. This position will be responsible for the alignment of the overall life cycle of the employees at Nueva Esperanza with the vision and values of the Program and Neighborhood Ministries. This includes recruitment, interviewing, employee development, supervisory support, and off-boarding. A collaborative demeanor and proficiency in the culture of psychological safety, trauma-informed care, culture-building, and compliance will guide the HR generalist throughout their work.

This is an in-office position and is limited to local candidates only.

POSITION OVERVIEW

The human resource component of this position is responsible for performing HR-related duties on a professional level in the following HR functional areas: employee relations, performance management, on-boarding, policy implementation, recruitment / employment, and employment law compliance. The Admin Coordinator component of this position is responsible for provides office services by implementing administrative systems, procedures, and policies, monitoring administrative projects and providing support to upper management

Essential job functions

HR Duties

  • Act as primary point of contact for all employee HR-related matters in collaboration with Neighborhood Ministries’ Professional Employer Organization
  • Performs various human resource plans and procedures; assists in the development and implementation of employee handbooks and personnel policies and procedures.
  • Manage the employee lifecycle of staff members including recruitment, on-boarding support including new employee orientation/OJT, retention and off-boarding.
  • Manage and maintain legal & stakeholder policy compliance of employee’s locally retained HR records
  • Create, maintain, and monitor key data involving every employee, volunteer, and regular contractor’s personal file
  • Maintain compliance with federal and state regulations concerning employment, including logs, forms, and posting requirements
  • Ensure confidentiality and professionalism is maintained when dealing with sensitive and confidential information
  • Respond to employees’ queries and resolve issues in a timely and professional manner.
  • Serve as a mission/vision and policy consultant with Neighborhood Ministries’ Human Resource Services organization as they manage any employee grievances, discipline, investigations and respectful terminations
  • Develop, propose, and collaborate on employee retention strategies based on historical data trends
  • Collaborate with supervisors to identify and facilitate employee development for all staff members at Nueva Esperanza
  • Facilitate the development of a Nueva Esperanza employee development programs
  • Act as a support for supervisors with all human resource issues
  • Conduct exit interviews with all employees leaving NE
  • Data entry & document translation

Admin Coordinator duties

  • Acts as confidential administrative aide
  • Provides administrative support to the manager and other departmental employees
  • Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management
  • Responds to or refers information requests from stakeholders by phone, e-mail, general correspondence or in person
  • Coordinates correspondence and reports, updates distribution lists, prepares budgets and expense reports, and provides word processing, presentation and spreadsheet support to departmental staff
  • Directs, organizes and controls project activities and other processes by efficiently managing forms, paperwork, and providing timely and effective communication (e-mail, telephone, etc.) to internal and external stakeholders
  • Function at times as timekeeper, meeting scheduler, assures proper filing, and retrieval and retention of information
  • Responsible for general department administrative duties Including, but not limited to, answer and direct phone calls, open/screen/distribute department mail, manage calendars/schedule appointments and business-related travel, filing, timekeeping, and completing expense reports
  • Responsible for conducting requested research (using the Internet and other tools) in support of departmental projects and activities
  • Assists program director in tracking and meeting project deadlines

Requirements

  • Computer literate with knowledge of Microsoft 365
  • Proficient in Microsoft Office including Word, Excel and Outlook
  • Prepare presentations, reports, and documents with proven ability to manage processes and analyze Information
  • Excellent organizational skills with high attention to detail
  • Professional, proactive and self-motivated with an ability to take direction
  • Familiarity/Experience with Dropbox, Microsoft Office Suite of Products, Google Drive, and pdf modifications (PC Proficiency)
  • Must LOVE to create and manage systems that streamline workflows and communication, leading to increased team productivity
  • Excellent organizational skills with attention to detail and the ability to effectively plan and problem solve
  • Time management skills, with the ability to prioritize, coordinate and manage multiple priorities
  • A sound work ethic with the ability to act both independently and as part of a team
  • Bachelor’s degree required in the field of business, human resources or a related field
  • 1-2 years of paid or unpaid experience working in an HR position
  • Bilingual (Spanish/English)
  • Ability to communicate effectively (oral and written)
  • Demonstrate patience integrity and a work ethic in customer service-related tasks
  • Manage complex data systems (customer relationship management tools, shared file systems, team calendars)
  • Both personable and flexible with the ability to work under pressure and adapt based on what is learned through experience
  • Demonstrate strong initiative, a self-starter with tenacity, resilience, and high energy
  • Cleared Tuberculosis test results
  • Obtain a Level 1 Fingerprint Clearance Card
  • Clear federal background check
  • Must be at least 21 years of age at the time of hire

 

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. This position involves walking and standing for extended periods of time.

Apply for this position

REPORTS TO:  Implementation Coordinator

Job summary:

Trainer must be able to organize the training department in partnership with Program Director or designee. The trainer is responsible to develop, deliver, and evaluate a range of responsive educational curricula and training programs appropriate to meet the needs of the Unaccompanied Minor’s program with staff from a variety of cultural backgrounds.  The trainer is to promote employee development while executing ORR and State License requirements.

Essential functions:

  • Delivers group and individual instruction and training covering a range of topics with ORR, HSS and State Licensing requirements
  • Develops training curricula and/or recommends or utilizes vendor programs that meet instructional goals and objectives. Must maintain any professional or para-professional certifications acquired while employed with Nueva Esperanza annually
  • Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops that will enhance professional skills in the area of education, direct supervision, vocational, OSHA, HIPPA, and other topics deemed appropriate by program director or designee
  • Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Attend and become a certified instructor for First Aid/CPR and other certifications as deemed appropriate by the Program Director or designee
  • Coordinates or performs administrative functions necessary to deliver and document training programs. Assist with the submission of monthly Nueva Esperanza reports, quarterly report data, and end of year reports as necessary

Other Functions:

  • Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
  • Assists in analyzing and assessing training and development needs for individuals, and the NE community. Ensure that all employees are in compliance with Nueva Esperanza, state and federal training requirements.
  • Provide and facilitate information as needed for Nueva Esperanza and/or monitoring activities. May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may recruit, select, and train instructors.
  • May lead, guide, and train staff employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation.
  • Performs miscellaneous job-related duties as assigned.

Qualifications 

  • Bilingual (Spanish/English)
  • Bachelor’s degree. Preferably in Human Resource, Business, Education or Social Service.
  • Immunization documentation Tetanus, diphtheria, pertussis (Td/Tdap), Varicella, Measles, mumps, rubella (MMR), Hepatitis A and B
  • Obtain a Level 1 Fingerprint Clearance Card
  • Willingness to work a flexible schedule.
  • Comply with annual training requirements/licensure/certifications

Minimum Job Requirements

  • Must be computer literate with working knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Public Speaking, Teaching and facilitation skills.
  • Ability to determine training objectives.
  • Organizing and coordinating skills.
  • Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.
  • Skill in preparing instructional aids and plans.

Position requires:

  • Implementation and facilitation of technical, operational, and/or specialty training events and programs;
  • Consultation and collaboration with individuals and departments on advanced training issues;
  • Assessment of training needs and objectives, and designing and developing responsive programs and initiatives;
  • Design and development of comprehensive training plans, curriculum, and aids

Apply for this position

  • JOB TITLE: IT Manager

    REPORTS TO:  Operations Coordinator

    Full Time Position

    Job Summary:  

    The IT Manager will lead the organization in the development of its IT infrastructure and business needs. This includes hardware, software, security, technical support, and supervision of IT Support Specialists. In addition, the IT Manager will lead the organization in compliance with technology and data.

    Essential Functions:  

    • Oversee all IT operations
    • Provide supervision, direction, and training to IT staff, as well as hiring as needed
    • Analyze business requirements for IT needs and systems
    • Develop and execute appropriate strategies as they relate to the organization's IT infrastructure - computer and information systems, security, communication systems
    • Maintain key infrastructure support systems such as cloud services, backup/recovery, identity and access management, patching, anti-virus, printing, and mobility
    • Ensuring reliable 24/7 operations in partnership with managed services provider by defining IT infrastructure architecture, as well as standards to include disaster recovery, security, storage, servers, monitoring, performance, and back-office systems
    • Manage and optimize a 24/7 Help Desk operation
    • Manage and support Windows, Mac OS, iOS, Android, Chrome OS and Ios devices across the organization, on-campus and remote
    • Manage Azure and Office 365 cloud services for the organization, including Microsoft Outlook, Word, Excel, Powerpoint, Sharepoint, and Teams
    • Administer the software solutions utilized across the organization, including but not limited to Salesforce, Adobe, Quickbooks, HIPPO CMMS, Concur invoice solutions
    • Network administration, including Router and firewall, WiFi, and VPN, Network printer configuration and administration
    • Manage the IT asset inventory management system
    • Monitor and ensure compliance with NIST 800, organizational policies, and other regulatory guidelines
    • Capacity to become proficient in new software in order to provide training and technical support to users in the organization
    • Build and maintain relationships with external advisors and vendors

    Qualifications and Requirements:  

    • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
    • NIST Certification required, or be able to obtain within 30 days of hire
    • 5+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects
    • Windows 10 Operating System experience in a business environment
    • Experience with database administration; Salesforce Administrator certification preferred
    • Familiarity with Mobile/Remote Device Management (MDM) including Apple Deployment manager (DEP) and Apple Volume Purchase Program (VPP)

    Preferred Skills

    • Well-versed in Cyber-security; CISSP certification
    • Analytical mindset
    • Attention to detail
    • Outstanding organizational skills
    • Excellent written and verbal communication
    • Good interpersonal skills
    • Must be able to attain a Level One fingerprint clearance card
    • Preferred Bilingual (English/Spanish)

    Physical Demands:  

    Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

    Work Environment:

    • This job requires the ability to:
      • Build a culture of safety to insure everyone feels comfortable in working together.
      • Lead with vulnerability to cultivate trust and show no one is perfect.
      • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO:  Lead Case Manager 

Full Time Position 

Job Summary:  

The Transportation Specialist (TS) is primarily responsible is to care for the safety and well-being of the children they are escorting and transferring physical custody from the Nueva Esperanza (NE) Program to the designated location. They must also excel at working with children, establishing a comfortable and trustful relationship in a short amount of time.  The Transportation Specialist is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends and be on-call. The Transportation Specialist must have the ability to work both independently and as a team player. They must be able to travel weekly for up to two overnight trips per week and their travel expenses will be paid.   

Essential Functions:

  • Receive physical custody of the child/youth from other agencies or partners to Nueva Esperanza programs.
  • Transferring physical custody of the child/youth from NE to their confirmed sponsor via ground or air transportation.  
  • Provide direct supervision of child/youth in-transit and maintain line-of-sight supervision at all times.
    • Transport child to/from medical appointments in a timely manner when assigned to by the medical coordinator.  
    • Advocate for the child’s care and well-being when in public spaces for example doctor’s appointments, and airports.  
  • Maintain current training requirements in accordance with ORR policies and procedures from NE for direct care standards. 
  • Seek or coordinate medical care if child/youth should become ill while in transit.
  • Provide meals or snacks to youth while in transit. 
  • Retain and transmit the child/youth’s transport documents, personal property, and prescription medication maintaining chain-of-custody until provided to the sponsor at the time of reunification.
  • Verify the identity of the sponsor prior to the sponsor taking physical custody of the youth.
  • Able to drive a 12 to 15 passenger vehicles, mini-vans, and cars.
    • Fill out reports including expense reports accurately and timely.  
  • Must be able to sit or stand for long periods of time.
  • Able to react to change productively and independently within program constraints.
  • Will be required to attend training for Defensive Driving, State specific Food Handlers certification, First Aid/CPR and Crisis Prevention Intervention (CPI).
  • Other duties as assigned including assisting other departments during downtimes.

Qualifications and Requirements:

  • Bilingual (English/Spanish) 
  • Associate degree in a healthcare (Certified Nursing Assistant/Licensed Practical Nurse), education, or social service-related field from an accredited college or university.
  • Two years documented experience in a field related to human services, children, or a similar occupational area
  • Experience working with at-risk children/youth  
  • Basic computer skills  
  • Level on Fingerprint Clearance Card 
  • Clear Child Abuse and Neglect (CAN) or child protective services check 
  • Clear Motor Vehicle Record (MVR)  

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients during all forms of transportation via airline and ground travel. Must be able to fly up to two (2) overnight stays per trip, per week. Bending, stooping and lifting up to 5 lbs. required to complete daily tasks. Job requires extended periods of sitting and standing (up to 8 hours). 

Apply for this position

REPORTS TO:  Teacher

Job Summary:
The Teacher Assistant (TA) is responsible for providing direct care supervision for students in the NE classroom fostering an environment that facilitates learning and trauma informed care approach in a supportive manner. The Teacher Assistant will maintain a flexible, organized, and efficient work schedule.

Essential Functions:

  • Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter.
  • Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.
  • Develop positive rapport with students while serving as a role model to create a safe and caring environment.
  • Must ensure all forms and progress notes are properly completed in NE SalesForce to ensure compliance with state and federal requirements.
  • Assist with the planning and coordination of special educational events, acculturation activities, educational and recreational outings (to include but not limited to movies, park, amusement parks), assist in the coordination of student activities and other meaningful experiences for NE youth which promotes volunteerism and learning.
  • Assist in providing vocational courses and curriculum in a subject area approved by the Educational Director.
  • Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Teacher as required by state and federal requirements.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Other duties as assigned

Other Functions:

  • Attend all organizational and professional development required trainings.
  • Attend trainings that will enhance professional growth in the area of Education, Vocational curriculum and instruction, other topics as deemed appropriate by the program director or designee.
  • Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
  • Be able to assist in the distribution of medications to youth as prescribed by a Healthcare Service Coordinator.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Attend necessary Staffing Meetings to convey youth’s progress to all disciplines present.
  • Maintain a safe, clean and hazard-free facility. Tasks include regular maintenance and general cleaning of common areas including restrooms, multipurpose room and general maintenance of outdoor areas (to include but not limited to playground, and parking lot).
  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • High School Diploma or GED with experience working with youth either through paid or unpaid positions preferred
  • Must be computer literate
  • Cleared Tuberculosis test results
  • Obtain a Level 1 Fingerprint Clearance Card

Physical Demands:
Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

This job requires the ability to:

  • Build a culture of safety to insure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: Facilities Director

Job Summary:

Neighborhood Ministries is a well-established, non-profit organization that provides a variety of diverse human and social services in the downtown Phoenix ecology. We are currently seeking thoughtful individuals to join our staff in the position of Response Officer. When it comes to providing a safe and secure environment on our campus we believe that the quality of our overall services is made better by the presence of a human being showing up to thoughtfully respond and de-escalate situations.

The position of a Resource Officer is defined as a unarmed utility officer performing security type duties with basic computer skills and exemplary customer service skills to fulfill this vital task.

Essential Functions:

  • Greet all clients and visitors warmly, with an appropriate greeting, and maintain a warm and friendly demeanor throughout the day in order to maintain positive guest relations.
  • Interact and communicate professionally with clients, visitors, and co-workers under all types of circumstances.
  • Utilize accurate typing/keyboarding skills with a comprehensive knowledge of Microsoft Office.
  • Diverse range of training levels receptivity
  • Train and qualify to work assigned posts. Understand the specific and general post instructions for all assigned posts. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client at each individual post.
  • Maintain access control procedures set by building management.
  • Coordinate program transportation needs and maintain vehicle use logs.
  • Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
  • Identify all visitors upon arrival.
  • Ensure visitors and vendors are properly signed in prior to accessing the building.
  • Monitor security cameras that are within the facility.
  • Respond to incidents including property emergencies.
  • Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
  • Responsible for the preventing or de-escalating any verbal altercations from the facility including submitting Incident Reports to the chain of command as instructed.
  • Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
  • Ability to stand/sit/walk for extended periods of time.
  • Assist visitors with directions and general business information.
  • Must promote client-centered philosophy and skilled in creating/maintaining a sober environment.      
  • Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and   management.
  • Maintain clear, accurate logs of staff allowed entry to secure area.
  • Provide excellent Customer Service to all parties encountered while on duty.

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • Education and/or Experience: Minimum High School diploma or general education degree (GED) and prior satisfactory employment as an Unarmed Security. Higher education and a propensity for on-going education preferred. Previous experience in a homeless shelter/Veterans shelter/transitional living or Youth shelter is preferred. Must be at least 21 years of age.
  • Computer Skills: Proficiency with Microsoft Office software (Word, Excel) and data entry skills.
  • Certificates, Licenses, Registrations: Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR).   In addition, a vehicular mobile patrol may be required.
  • Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. You will be obligated to maintain a working telephone number and accurate residential information throughout your employment, so we may be able to contact you as needed.

Physical Demands:

  • The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facilities; be able to perform assigned duties regardless of inclement weather.

Salary & Benefits:

  • Compensation is $20 per hour, plus paid time off, medical insurance, dental insurance, paid holidays. Skills-enhancing training and opportunities for career growth and promotion.

Apply for this position

REPORTS TO:  Lead Case Manager

Job Summary:
The Case Manager is responsible for assessing the needs of Unaccompanied Children in care, developing the Individual Service Plan, screening for human trafficking concerns, facilitating the safe and timely release or discharge of children, and documenting the provision of services in case files. The case manager will also submit service plans and other assessments required for the compiling of a comprehensive case file found on NE operating system with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Essential Functions:

  • Assist Lead Case Manager in conducting initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
  • Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
  • Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
  • Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with NE, State, and Federal requirements. Additional assessments may be required depending on the location of the program and state licensing requirements.
  • Ensure the timely submission of the initial Individual Service Plan due within 21 days of the youth’s arrival to the shelter and 30 day updates thereafter in accordance with NE, State and Federal requirements.
  • Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of SalesForce as required by NE, State and Federal contracts.
  • Complete and submit reunification packets for initial review to Lead Case Manager.
  • Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
  • Facilitate attorney to client contact as requested by youth.
  • Attend case staffing with funding source representative.
  • Maintain physical and SalesForce client files.
  • Other duties as assigned

Other Functions:

  • Attend all organizational required trainings.
  • Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
  • Attend training that will enhance professional growth in the area of case manager and documentation or other topics as deemed appropriate by the program director.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.
  • Maintain a safe, clean and hazard-free work area.
  • Ensure the proper supervision of youth at all times.
  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or other social service field.
  • 1-year experience working with adolescents or in the youth services field. (volunteer and internship experienced included)
  • Must be computer literate with working knowledge of Microsoft 365 and SalesForce
  • Must possess a valid state driver’s license and be eligible to drive to facilitate program services
  • Required to work a flexible schedule to facilitate program services
  • Cleared Tuberculosis test results
  • Obtain a Level 1 Fingerprint Clearance Card

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting up to 15 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.

Apply for this position

REPORTS TO:  Quality Assurance Manager

Job Summary:

As a Quality Improvement Specialist, you would assist in the implementation of initiatives and assurances under the direction of the Program Director/Assistant Program Director of operations, conduct internal reviews of program operations and monitor compliance with internal and external requirements.

Job Responsibilities:

  • Assists in the coordination and implementation of training programs and delivers training as assign Assist in facilitating cohorts by provide training, technical assistance, reflective practice, and consultation
  • Contribute to observing, evaluating and identifying other organizational/program improvement activities that promote the overall quality of life and satisfaction of NE Program
  • Competently completes activities and required documentation within identified time frame and in adherence with organizational expectations
  • Assists in reviewing incident data and prepares and analyses trended reports for operational departments and QA Manager
  • Assists in conducting incident reporting training and technical support in an operations service line
  • Assists in conducting regular reviews of program operations and services to appraise levels at which programs are following established external and internal standards
  • Assists in reporting on compliance with contractual obligations, state and federal regulations, accreditation standards and internal operating practices
  • Assists in verification and implementation of effective strategies for improvement that were designed to measure and improve outcome measures
  • Assists in conducting regular audits and supports operations to prepare for licensing / certification reviews
  • Assists in conducting regular audits to verify completion of correction plans in response to corrective plans
  • Excellent written and oral communication and tactful interpersonal skills required.
  • Travel required, with occasional travel necessary in reunification
  • Attend all mandatory internal and external meetings and trainings

Qualifications and Requirements:  

  • Ability to quickly grasp innovative concepts in social services service delivery
  • Analytical mindset with intense curiosity in improving delivery of services
  • Attention to detail with ability to learn from failure
  • Great training skills with ability to communicate using adult learning principles
  • Outstanding organizational skills with ability to be nimble in the work-space environment
  • Excellent written and verbal communication
  • Great interpersonal skills
  • Required Level One fingerprint clearance card
  • Preferred Bilingual (English/Spanish) with ability to translate documents

Physical Demands:  

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to ensure everyone feels comfortable in working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO:  Quality Assurance Manager

Job Summary:

The Data Analyst conducts advanced agency data analysis for reporting on agency operations and programs for management decision support. The Data Analyst interacts with program subject matter experts, and/or executive management in defining business problems, understanding specialized programs, and gathering data for reporting, and coordinates projects with other Coordinators and Managers as needed.

The Data Analyst is responsible for evaluating and/or monitoring the evaluation of existing business systems and procedures for possible redesign. The Data Analyst serves in a leadership role to guide, support, and mentor other staff in a team setting. The Data Analyst will perform other duties as assigned, including those required to maintain Nueva Esperanza (NE) operations.

Essential Functions:

  • Conducts routine, long-term, and ad-hoc data analysis using highly advanced analytical and data-conversion methods and reports results in an appropriate format, including performing quality assurance review and documenting processes for technical and non-technical users.
  • Develop customized reports and dashboards using Tableau and various visualization tools. Create visual prototypes for new reporting and analytical visualizations. Able to tell a story with data. Able to comfortably handle more simultaneous customer requests than most.
  • Onboard and train new users to the platform to facilitate enablement for teams. Provide strong attention to detail; able to dive into granular detail and still step back to view the broad picture.
  • Collaborates with unit staff, subject matter experts, and/or executive management in data analyses and design of business information products and systems, including providing technical expertise to aid in decision making and problem resolution. This function requires considerable use of independent judgment and decision making
  • Performs leadership functions within a team-based environment, including mentoring or training junior 
  • Assists agency and unit staff with design and development of business information systems and reports, including developing code and report layout to ensure user requests are properly translated into useful reports.

Qualifications and Requirements:
We are looking for people with the knowledge skills and abilities of:

  • Knowledge of the collection, analysis, and dissemination of health and human services data, including applying state and federal reporting requirements and guidelines.
  • Strong communication & presentation skills. Ability to communicate orally and in writing, including presenting research results in non-technical language.
  • 3+ years’ experience using Tableau (Power BI or similar data visualization tool) within a high integrity, and/or regulated environment (government, healthcare, fsocial service sectors)
  • Demonstrated innovation, creativity and an entrepreneurial mindset.
  • Knowledge of research methods, principles, techniques and philosophies. Knowledge of statistical concepts, methods, and their application to data analysis.
  • Skill in analyzing complex data and synthesizing large amounts of information using computer software package applications including but not limited to Tableau, or SPSS.
  • Skill in analyzing and evaluating systems and procedures. Skill in preparing, interpreting, and presenting complex statistical and data analysis reports.
  • Skill in organizing research findings and developing creative solutions for presentation and implementation. Skill in developing presentations.
  • Skill in writing concise reports. Skill in planning, coordinating, and monitoring projects and/or supervising the work of others. Skill in functioning effectively as both a team member and team leader.
  • Ability to work independently under tight deadlines and manage multiple projects and deliverables. Ability to interpret program directives and policies. Ability to plan and coordinate activities. Ability to organize tasks and projects.
  • Level One fingerprint clearance card
  • Preferred Bilingual (English/Spanish)

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to insure everyone feels comfortable in working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: House Manager

Job Summary: Behavioral Health Technicians (BHTs) are responsible for the physical, emotional, and psychological care of the children residing in Nuevo Camino. The children under our care require Trauma Informed Care and extensive cultural sensitivity. The BHT collaborates with other house staff, children/youth, service providers, and volunteers who are working together to protect, support and empower foster children/youth. Various locations and shifts available.

Essential Function:

  • Conducts assessments or screenings with children to evaluate the need for supports, strengths and areas of growth
  • Provide emotional support and apply Conscious Discipline to help children create safe attachment and develop emotional regulation
  • Provide support and care in order to help the children reach their potential and feel safe
  • Provide direct support services to include children in independent living skills, promote adequate developmental growth, safe attachment, and adaptation to our program
  • Provide vocational skills support, training and development services, transportation services, and crisis management
  • Facilitates coordination of care to include case review with team members, therapeutic interventions, case progress updates, and attending meetings within the community that will require strong advocacy for the child
  • Participate in clinical staffing meetings, trainings, or other activities as
  • Complete administrative tasks which may include case notes, work orders, copying, faxing, scanning,
  • Perform all duties following confidentiality & safety standards including, but not limited to, use of PPE’s (Personal Protective Equipment; e. gloves)

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • High School Diploma/GED and three years of relevant experience in child caregiving setting;
    • OR Associate degree and two years of relevant experience in child care giving setting;
    • OR Bachelor’s degree in child caregiving setting
    • OR non-behavioral health field bachelor’s degree and one year of relevant experience in child caregiving setting
  • Posses or able to obtain a clear Level 1 Fingerprint Clearance Card
  • Posses or able to obtain a clear Federal FBI Background Clearance
  • Must be a great communicator and have an ability to motivate others
  • Flexible hours and ability to assistance with shift coverage, as needed
  • Must have a clean driving record over at least the last 3 years (as verified by our DMV background check) and be able to qualify for company Insurance and Drivers training
  • Possession of or able to obtain Crisis Prevention Institute (CPI) and First Aid/CPR
  • Cleared tuberculosis test results
  • Subscription to and integration of Neighborhood Ministries’ Statement of Faith & Mission Statement

Preferred:

  • Salesforce Administrator Certification 
  • Project Management Certification 
  • Data Analysis Certification 

Physical Demands: 

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.  

Work Environment: 

  • Build a culture of safety to ensure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: House Manager

Job Summary: Oversees the daily operating function of the group home to ensure that it operates safely and within the guidelines of NC and ORR. These responsibilities also include the management of the house staff. This is a safety sensitive position. The House Manager will also ensure program continuity between house staff, children/youth, service providers, and volunteers who are working together to protect, support and empower foster children/youth.

Essential Function:

  • Monitor children/youth while in the house to ensure safety and compliance
  • Facilitate morning and evening routines such as chores, hygiene, physical activity, personal reflection, etc.
  • Respond to crisis & emergency situations, including necessary reporting according to deadlines
  • Prepare for and attending all ISP meetings
  • Maintaining open communication with the child advocacy team who will provide necessary supports to the child
  • Conduct weekly child File Audits to maintain accurate, complete, and timely files
  • Ensure residents personal belongings, the sanitation of the house and required equipment, such as vehicles, are clean and ready for use
  • Ensure daily that children/youth are being given the necessary relationship opportunities to develop healthy attachment, provide safety, and promote their empowerment
  • Attend and support children who are taken to ER/Hospital
  • Perform all duties following confidentiality & safety standards including, but not limited to, use of PPE’s (Personal Protective Equipment; e. gloves)
  • Proactive support of creating a trauma-informed environment
  • Being flexible in hours worked to assist with shift coverage if needed
  • Weekly walk through of the home
  • Send weekly home update to Program Director
  • Ensure that the home is ready for surveys and monitoring
  • Be present at all group home surveys and monitoring to assist the Program Director during the survey/monitoring

Responsible for Employees which includes:

  • Developing and revising the staffing schedule for group home Behavior Health Technicians to ensure proper child to staff ratio
  • Securing coverage for open shifts without have to use overtime for the BHTs
  • Ensuring all group home staff accurately complete the required shift documentation daily
  • Welcome, train, coach, guide and discipline all new employees consistent with principles of trauma-informed approach
  • Abide by and support all company directives, policies, and procedures. Attend training sessions required by the organization, including manager meetings

Responsible for maintaining Group Home Budgets which include:

  • Grocery shopping
  • Management of child’s funds
  • Management of petty cash funds
  • Work closely with procurement staff to assure purchase are made within grant guidelines
  • Submitting ledgers to Financial director on

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • 1-year management experience (Residential group home experience preferred
  • Certification or formal education in providing trauma-informed or trauma-specific services
  • Posses or able to obtain a clear Level 1 Fingerprint Clearance Card
  • Posses or able to obtain a clear Federal FBI Background Clearance
  • Must be a great communicator and have an ability to motivate others
  • Flexible hours and ability to assistance with shift coverage, as needed
  • Must have a clean driving record over at least the last 3 years (as verified by our DMV background check) and be able to qualify for company Insurance and Drivers training
  • Possession of or able to obtain Crisis Prevention Institute (CPI) and First Aid/CPR
  • Cleared tuberculosis test results
  • Subscription to and integration of Neighborhood Ministries’ Statement of Faith & Mission Statement

Physical Demands: 

Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping, and lifting up to 30 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.

Work Environment: 

  • Build a culture of safety to ensure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: Lead Clinician

Job Summary: The Life Skills Coordinator collaborates with and supports the child/teen and their caregivers to empower them and aid in the transition of independent living within the community. All of the roles that you play have a common focus on creating felt safety for those we serve and building trust as you support individuals to live the kind of lives they choose. The LSC is a partner, teacher, ambassador, advocate, and supporter to the child. The LSC collaborates with other house staff, children/youth, service providers, and volunteers who are working together to protect, support and empower foster children/youth.

Essential Function:

  • Facilitate continuity of care across care settings
  • Encourage the child and the caregiver to play a collaborative, active, and informed role in care plan execution
  • Provide practice and support for children/teens to identify concerns, raise problems, and build supportive relationships with This role is not to be a service broker or care manager.
  • Transfer life skills beginning during the first visit
  • Empower each child/youth served – successfulness look like increasing self-sufficiency for the child’s developmental stage
  • Provide practice and guidance for effective care transitions, improved self-management skills, and enhanced child–program

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling, or other social service
  • Certification or formal education in providing trauma-informed or trauma-specific services
  • 2-year experience working in the adolescent or youth services field (volunteer and internship experienced included)
    • Out of those 2 years, one-year experience working with immigrant populations is preferred.
  • Posses or able to obtain a clear Level 1 Fingerprint Clearance Card
  • Posses or able to obtain a clear Federal FBI Background Clearance
  • Must be a great communicator and have an ability to motivate others
  • Flexible hours and ability to assistance with shift coverage, as needed
  • Must have a clean driving record over at least the last 3 years (as verified by our DMV background check) and be able to qualify for company Insurance and Drivers training
  • Possession of or able to obtain Crisis Prevention Institute (CPI) and First Aid/CPR
  • Cleared tuberculosis test results
  • Subscription to and integration of Neighborhood Ministries’ Statement of Faith & Mission Statement

Physical Demands: 

Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping, and lifting up to 15 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.

Work Environment: 

  • Build a culture of safety to ensure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: Quality Assurance Manager

Job Summary: The Prevention of Sexual Abuse (PSA) Compliance Manager is responsible for crafting a culture of prevention at Nueva Esperanza. They will manage the implementation and ongoing compliance with the Interim Final Rule (IFR) on preventing, detecting, and responding to sexual abuse and sexual harassment within the organization. 

Essential Function: 

  • Advocate fiercely for the children/youth in our care
  • Develop an overall culture of awareness, prevention, recognition, and appropriate reaction within Nueva Esperanza using methods such as policies and procedures, training staff, and create age-appropriate and culturally sensitive orientation material describing children/youth’s rights
  • Establish referral partnerships with local child advocacy centers, rape crisis centers, immigrant survivor service providers and/or other service providers to support the organizational culture and protection of the children/youth in our care
  • Coordinate and implement program-wide awareness and prevention education and ensure mandatory trainings are attended and their content is applied throughout their work performance
  • Observe the staff members implementing their awareness and prevention of sexual abuse education and training
  • Foster a program culture which empowers staff to utilize healthy and safe touch and recognize normal/abnormal touching behaviors
  • Foster a program culture which empowers staff and children/youth to intervene and reinforce a child’s boundaries
  • Foster a program culture which empowers staff to become representatives for the prevention of sexual abuse within their own communities
  • Foster a healing program culture which provides survivors with sensitive care, resources and support
  • Foster a program culture which immediately reports real or perceived incidents of sexual abuse and holds perpetrators accountable for their actions
  • Foster a program culture that minimize the number of times a child/youth must relive their abuse
  • Support a trauma-informed approach and therapeutic learning environment when interacting with children/youth
  • Support all functions that attain and maintain accreditation and compliance with regulatory agencies
  • Liaise with Office of Refugee Resettlement’s PSA Coordinator, the designated Federal Field Specialist, and the designated Project Officer to implement and ensure compliance with the Interim Final Rule
  • Serve as the point of contact for Office of Refugee Resettlement’s PSA Coordinator regarding matters related to the IFR standards and respond to all requests
  • Be accountable for compliance issues related to sexual abuse and sexual harassment
  • Develop and provide oversight for a Sexual Abuse Response Team
  • Foster an interview environment that minimizes the trauma to the abused child
  • Reduce the number of interviews the child has to undergo while being consistent with the interviewer
  • Lead the reporting process and follow-up with state and local officials about any pending investigations
  • Maintain current information on sexual incidents occurring with children/youth or which were reported at NE
  • Ensure documentation of management notifying perpetrator and victim of the notification form
  • Perform other job-related duties as assigned

Qualifications and Requirements: 

  • Bilingual (English/Spanish - Required)
  • Bachelor’s degree in Education, Psychology, Sociology, or other relevant behavioral science with at least 1 year of experience in child welfare standards, best practices and compliance issues;
  • A unique ability to work under pressure and remain calm and composed under stressful situations
  • Ability to work collaboratively with staff, residents, service providers and others. 
  • Cleared Tuberculosis test results
  • Immunization documentation Tetanus, diphtheria, pertussis (Td/Tdap), Varicella, Measles, mumps, rubella (MMR), Hepatitis A and B  
  • Obtain a Level 1 Fingerprint Clearance Card
  • Clear a Federal Background Check
  • Willingness to work a flexible schedule and be on-call evenings and weekends
  • Comply with annual training requirements/licensure/certifications

Preferred:

  • Experience working with children and youth in inpatient, or residential facilities
  • Experience working with undocumented children, refugees or displaced youth

Physical Demands: 

Must be able to read, write, and communicate effectively. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary.

Work Environment: 

  • Build a culture of safety to ensure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: Program Director

Job Summary: The Compliance, HR & Training Operations Coordinator( with the working title of Working Title (Compliance, HR & Training Coordinator) is responsible for supporting, coordinating and implementing all aspects of Nueva Esperanza’s Quality assurance, human resources and Training department. This position will lead a team of 7 members. This position will act as an expert for identifying, tracking, trending and reporting key performance indicators and support program quality through process improvement. This position will participate in the development of the programs over all compliance effectiveness, and guidelines issued the Office of Refugee Resettlement Cooperative agreement and other licensing entities.

Essential Functions:

  • Provide technical assistance to program staff in the improvement and implementation of compliance processes
  • Manage and maintain legal & stakeholder policy compliance of employee’s locally retained HR records in collaboration with a outsourced HR company
  • Maintain compliance with federal and state regulations concerning employment, including logs, forms, and posting requirements
  • Assist in maintaining ORR compliance, accreditation compliance, health and safety program goals, state and licensing compliance and other contractual requirements
  • Oversee the identification and facilitation of employee development for all staff members at Nueva Esperanza
  • Monitor compliance through audits, checklists, and continuous quality improvement activities
  • Collect and analyze data to support the completion of quality analysis reports and identify recommendations for improvement for departments
  • Provide oversight for the identification, investigation, and reporting of all program related critical/serious incidents and will document and report incident and event data according to Office of Refugee Resettlement, State Licensure, and in accordance with Nueva Esperanza policies and procedures
  • Work with assigned program management and staff to implement performance improvement and corrective action plans, as a result of contractual, licensing, accreditation monitoring activities
  • Take the lead on compliance projects, policy improvement root cause analysis and corrective action planning
  • Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management
  • Manage the creation and facilitation training and evaluate competency of training participants
  • Responsible for managing requested research in support of departmental projects and activities.
  • Completes administrative projects by identifying and implementing new initiatives; redesigning systems; recommending re-deployment of designated resources
  • Compiles, analyzes, and summarizes data from multiple sources to create detailed complex documents, reports, and high-level presentations
  • Assists in the coordination, supervision, and completion of special projects as appropriate

Qualifications and Requirements:

  • Bachelor’s degree preferred; social work, health and human services, public health, or related field related field Management of child care setting .
  • 3-5 years’ (minimum of 5 years if no bachelor’s degree) experience in Quality Management/Assurance, Compliance, Accreditation, Safety, and/or Risk Management
  • Six Sigma/Lean Six Sigma Certification (CLSS) at green or black belt level or Project Management (PMP) or receive certification within 6 months of employment, if not currently certified. Demonstrated ability to quickly learn and efficiently utilize administrative & project management software.
  • Experience facilitating audits and/or work groups
  • Ability to apply statistical methods to read and interpret performance data
  • Knowledge of and experience with state facility licensure requirement
  • Experience using continuous quality improvement methods and tools
  • Strong technical writing and data analytics skills
  • Ability to work with diverse populations and teams and communicate
  • Must be able to pass Valid Level One Fingerprint Clearance Card and FBI background clearance
  • Valid AZ Driver’s License and a driving record that falls within NM policy
  • Strong organizational, time management and project management skills
  • Exceptional interpersonal, written, and verbal communication skills
  • High level of attention to detail and ability to multitask
  • Ability to work independently and self-manage to achieve goals while being a strong team player.
  • Ability to organize, meet deadlines and prioritize work appropriately.
  • Willingness to embrace and actively support the unique culture and values of NM
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as NM becomes a more data-driven organization.

Preferred:

  • Bilingual (English/Spanish)
  • One year experience with COA
  • AZ Foster Care Licensing requirements (Title 21)
  • AZ Group Home Licensing

Physical Demands: 

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 10 pounds.

Work Environment: 

  • Build a culture of safety to ensure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

  • Job Title:    

    Parent Coach

    Reports to:

    Home Care Service Provider Coordinator

    Job Summary:    

    This position ensures that all children placed with Home Care Service Providers (HCSP) receive consistent trauma informed services by providing support and coaching to the HCSP. This position is responsible for coordinating the recruitment, onboarding and support of Home Care Service Providers. This is done by assisting the families in providing a felt safety and preparing for a smooth transition of the child to their sponsor. 

    Essential Functions: 

    • Serve as the point of contact, advocate and information resource for the HCSP and Respite HCSPs
    • Provide mental health support for HCSP through motivational interviews, reflective listening and skills coaching
    • Provide assessments for HCSP’s in order to monitor mental health
    • Collaborate with department coordinator to review ongoing foster home issues to ensure families’ needs are met
    • Spearhead the assessments and evaluation of potential HCSP homes by driving the interview process
    • Complete a weekly report to reflect recruitment activities, number of inquiries, interviews, new hires, families in the licensing process, number of licensed homes
    • Engage as point of contact for recruitment of unlicensed and license foster candidates to Nueva Esperanza
    • Evaluate issues of recruitment, retention, and advocacy of foster families
    • Communicate weekly with Licensing agencies and report on challenges and successes
    • Serve as a consultant to the licensing agency regarding foster home issues or problems
    • Conduct post-placement follow-up on HCSPs
    • Assist in coordinating special events including Foster Parent recruitment and recognition events

    Required Skills: 

    • Self-governance, autonomy, insight, and initiative
    • Strong oral and written communication skills
    • Demonstrated drive to produce outcomes with a team focus
    • Ability to develop rapport with others
    • Wise reasoning - ability to quickly evaluate and assess a situation
    • Sound judgement and discretion
    • Prioritization and task management
    • Leadership and influence
    • Crisis and conflict management skills
    • Independent work habits

    Qualifications:

    • 3+ years working with children who have experienced complex trauma in the foster care system
    • Master’s degree in Human Services or related field of study from an accredited college
    • Bilingual in English and Spanish,
    • Demonstrated ability with clinical, interviewing, perceptual, diagnostic and family assessment skills
    • Excellent verbal and written communication skills
    • Must have an ability to provide excellent and compassionate customer service
    • Proficiency with computer operating systems including iOS and Office applications including Microsoft Word, Excel and PowerPoint
    • Active motor vehicle license and a reliable automobile with adequate insurance coverage
    • Must obtain state and federal fingerprint clearance

    Work Environment: 

    This job requires the ability to: 

    • Build a culture of safety to insure everyone feels comfortable in working together
    • Lead with vulnerability to cultivate trust and show no one is perfect

    Benefits Include: 

    • Individual medical insurance
    • Paid time off 
    • Mileage reimbursement
    • Health, Dental and Vision Insurance 
    • 401 (k) Saving Plan 
    • Disability Plans 
    • Life and AD&D Insurance  

Apply for this position

REPORTS TO: Program Director

Job Summary: The Quality Assurance Manager is a supervisory position that oversees compliance and plays a key role in internal processes and procedure development by partnerships with leads while addressing quality assurance challenges and the safety and well being of children in our care. Success as Quality Assurance Manager requires knowledge and experience with child and behavioral health care standards, the know-how to support the creation of streamlined business procedures and organizational efficiency, carry out complex processes and projects, and have strong communication skills to advocate for improvement plans to address challenges.

Essential Function:

  • Participate in cross functional meetings with the Child Services Delivery Team
  • Provide timely updates to the Program Director and Child Services Delivery Team on compliance issues and relevant quality improvement project launches
  • Coordinate internal processes to address challenges and compliance requirements including those from the Office of Refugee Resettlement and various state licensing bodies
  • Support organization by solving high-impact, one-off issues by raising them to relevant stakeholders
  • Lead a number of policy strategy and development internal initiatives 
  • Work with the Data Analyst to ensure consistent oversight of NE programs and child safety and well being
  • Ensuring high-risk, high-volume, and unusual events are monitored and that response plans are fully implemented and tracked 
  • Ensure accurate and standardized data is reported for progress monitoring
  • Reviewing, monitoring and evaluating the performance of staff related to quality improvement activities
  • Evaluating the continuity and coordination of childcare and assessing the quality and utilization of services 
  • Managing and writing reports, statements of deficiencies related to surveys and complaint investigations completed
  • Overseeing, preparing, compiling, reviewing, and submitting regular reports for Quality Assurance to the Program Director 
  • Managing and performing internal audits as part of the Internal Audit process and ensuring corrective action plans are completed and implemented on time 
  • Ensuring NE policies and related department operations comply with county, state, federal, organizational, and contractual rules, and regulations 
  • Preparing audits, monitoring, and analyzing program files, and incident reports and other program and child data for evaluation of service quality
  • Other duties as assigned 

Qualifications and Requirements:

  • Preferred Bilingual (English/Spanish)
  • Bachelor's degree, or professional license/certificate and professional level experience in a grant management, health care or childcare field
  • Five or more years of management and field experience in social services 
  • Experience in quality management techniques, procedures, principles, and investigation and evaluation methodologies
  • Ability to problem-solve and utilize critical thinking skills to address challenges
  • Ability to work rapidly and be an independent and fast learner
  • Knowledge of data systems, including how to collect, review and analyze data
  • Ability to work with diverse populations and communicate effectively
  • Professional management experience and ability to speak to stakeholders about programs and licensing compliance/child safety and well being

Preferred:

  • Salesforce Administrator Certification 
  • Project Management Certification 
  • Data Analysis Certification 

Physical Demands: 

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.  

Work Environment: 

  • Build a culture of safety to ensure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO:  Nueva Esperanza Assistant Program Director

Full Time Position

The Home Care Service Provider Coordinator is responsible for coordinating the care of all children in Home Care Service Provider’s homes.. The coordinator ensures that all children in care receive consistent trauma informed services through the HCSPs by assisting them in building secure attachment & resilience for transition. The HCSP Coordinator is accountable for the implementation of day-to-day operations of HCSP’s, including a high quality of life for all children in our care. The Home Care Service Provider Coordinator is a supervisory and mentoring position for up to 26 HCSP’s providing care of 54 children.

Required Skills:

  • Required Bilingual (English/Spanish), Spanish Fluency
  • 3+ years working with children who have experienced complex trauma
  • Self-governance, autonomy, insight, and initiative
  • Strong oral and written communication skills
  • Demonstrated drive to produce outcomes with a team focus
  • Ability to develop rapport with others
  • Wise reasoning - ability to quickly evaluate and assess a situation
  • Sound judgement and discretion
  • Prioritization and task management
  • Leadership and influence
  • Crisis and conflict management skills
  • Proficiency with computer applications including Microsoft Word, Excel and PowerPoint
  • Bachelor’s degree in Social Work or another social-service field

Responsibilities:

  • Serve as the contact point, mentor, advocate, and information resource for Nueva Esperanza’s Home Care Service Providers.
  • Proactively contact and document families/children transitioning into or out of foster care and children identified by the care team for health maintenance, education, navigation, and other assistance as needed in a manner that is both trauma-informed and culturally specific.
  • Proactively coordinate and document the transition of each child during the HCSP’s respite week from one family's home to another by identifying key staff to monitor the care of the child through well checks and transitions.
  • Assists the community liaison with recruitment efforts for HCSP’s.
  • Complete an accurate weekly report to reflect families in the licensing process, number of licensed homes and beds available.
  • Assists in the assessment and evaluation of potential HCSP homes by driving the interview process.
  • Complete a weekly report to reflect recruitment activities, number of inquiries, interviews, hires, in licensing process, number of licensed homes and beds available.
  • Assists with research of possible training topics, presentation of initial and ongoing refresher training of HCSP providers. Will map out training plans and work with the NE Trainer to design and develop content and curriculum for trainings.
  • Participates in weekly supervision with Supervisor to discuss progress, barriers, etc., with the completion of the responsibilities listed..
  • Works a flexible schedule to meet program needs; follows agency attendance policies; participates in on-call rotation..
  • Will review billing or documentation from foster parents (mileage and clothing reimbursements) and other service providers to maintain compliance with grant requirements..
  • Cooperates with other staff to provide social events for children and families throughout the year.
  • Will assist in the implementation and ongoing supervision of specific targeted training plans for HCSP’s.
  • Educate HCSP’s to foster compliance with program and positively impact outcomes.
  • Maintain a professional relationship with HCSP’s and keep a positive customer service attitude while resourcing and providing services.
  • Communicate to administration and document all issues relating to HCSP initial home study findings, ongoing supervision and monitoring, HCSP concerns and HCSP complaints.
  • Continuously evaluate the satisfaction and service delivery, of the UC’s receiving services and strive to maintain or improve current services.
  • Communicate weekly with Licensing agencies and report on challenges and successes.

Work Environment:

This job requires the ability to:

  • Build a culture of safety to insure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

Reports to: Program Director

Job Summary:

Operations Coordinator is expected to have exceptional communication and problem-solving skills. This position coordinates, oversees, and performs a wide variety of administrative, project management, and operations activities to promote the safety and wellbeing of children in our care. A key role in streamlining our company’s workflow as the link between various departments, team members, and vendors. This role performs various administrative functions requiring in-depth knowledge of departments, operations, and systems. Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues.

Essential Functions:

· Serves as a secondary point of direct administrative contact and liaison with other individuals, departments, and external institutions & agencies on a range of specified issues

· Organizes and facilitates meetings and other special events in regard to the safety and wellbeing of the children in our program, as required

· Guides innovative thinking by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines

· Coordinates and oversees the day-to-day management of transportation of children in care, campus security and IT for the organization, as appropriate, to include logistics, inventory management, security, maintenance, staffing patterns, and related activities

· Monitors department spending and engages in cost-benefit analysis to ensure proper use of organizational funds

· Maintain continuity of work operations by documenting and communicating needed actions to leadership; discovering irregularities; determining continuing needs

· Completes administrative projects by identifying and implementing new initiatives; redesigning systems; recommending re-deployment of designated resources

· Compiles, analyzes, and summarizes data from multiple sources to create detailed complex documents, reports, and high-level presentations

· Assists in the coordination, supervision, and completion of special projects as appropriate

· Resolves administrative problems by analyzing information, identifying and communication solutions

·

Requirements

Qualifications and Competency Requirements:

Experience and Education:

· Minimum 3 years of professional experience in relevant roles (ex. Operations and logistics, Project Coordinator, Management of childcare settings, etc.)

· Bachelor’s degree (business or related field) or 3 additional years of experience in relevant roles required

· Understanding of the appropriate use of grant funding preferred

Computer Skills:

· Excellent computer skills with a strong proficiency with applications including Microsoft Word, Excel, Power Point and Adobe Acrobat DC

· Demonstrated ability to quickly learn and efficiently utilize administrative & project management software.

Compliance:

· Valid Level One Fingerprint Clearance Card and FBI background clearance

· Valid AZ Driver’s License and a driving record that falls within NM policy

Additional Attributes:

· Strong organizational, time management and project management skills

· Exceptional interpersonal, written, and verbal communication skills

· High level of attention to detail and ability to multitask

· Ability to work independently and self-manage to achieve goals while being a strong team player.

· Ability to organize, meet deadlines and prioritize work appropriately.

· Willingness to embrace and actively support the unique culture and values of NM

· Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as NM becomes a more data-driven organization.

· Ccourteous, proactive, and well-organized professional who bring creative solutions to administrative problems

Apply for this position

REPORTS TO:  Education Coordinator

Job Summary:
The Teacher is responsible for curriculum development which facilitates instruction appropriate for students with a variety of academic competencies, backgrounds, skills, and learning needs. To design and implement daily instruction of all core subject areas to include ESL, PE and Vocational Courses. The Teacher is to promote a positive climate of learning and excellence where students can enhance their developmental growth. The teacher shall establish a classroom environment that is conducive to trauma informed care.

Essential Functions:

  • Create a safe and inclusive classroom environment of respect and rapport to ensure a positive learning experience for youth with diverse backgrounds.
  • Organize and prepare materials for daily instruction while ensuring the inventory of classroom materials, may include: textbooks, furniture, and other equipment needed to assist in the provision of instruction.
  • Utilize the NE curriculum to ensure compliance with national academic standards.
  • Individualize lesson plans to meet each students academic level.
  • Assist with the coordination of Physical Education instruction with Educational Director to ensure compliance with state and federal requirements.
  • Develop Individualized Educational Plans to report and document student’s developmental progress (cognitive, emotional, social and physical).
  • Use effective instructional strategies to meet the academic needs of the students.
  • Provide a vocational course and curriculum which introduces youth to career choices.
  • Meet departmental and program deadlines to ensure contractual compliance with reporting requirements.
  • Assist with the development of the Educational Assessment submitted initially at 21 days and 30 days thereafter as required by funding source.
  • Other duties as assigned

Other Functions:

  • Attend all organizational required trainings.
  • Attend trainings that will enhance professional growth in the area of Education and/or Vocational curriculum and instruction with pre-approval from program director or designee.
  • Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Willing to travel if needed for trainings, conferences or to transport youth to destination if reunified within the U.S.
  • Attend Treatment Team Meetings to convey academic progress to all disciplines present.
  • Must maintain any professional or para-professional certifications acquired while employed with NE annually.
  • Ensure the proper supervision of youth at all times.
  • Ensure the initial Educational Assessment is administered to youth within 72 hours upon arrival in the absence of the Educational Director.
  • Administer the post Academic Diagnostic Assessment within 45 days from the date of the initial assessment in the absence of a Lead Teacher/Education Coordinator.
  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • Bachelor’s degree required in the field of Education or related field
  • 1-2 years of paid or unpaid experience working with youth in a bilingual setting preferred
  • Must be computer literate with working knowledge of Microsoft 365
  • Cleared Tuberculosis test results
  • Obtain a Level 1 Fingerprint Clearance Card
  • Must be at least 21 years of age at the time of hire

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. Involves walking and standing for extended periods of time.

Apply for this position

Youth Workforce Outreach and Administrative Specialist

REPORTS TO: Youth Workforce Program Manager

Job Summary:

The Outreach and Administrative Specialist concentrates on promoting NMPHX services and programs and assist with the organization and development of recruitment and enrollment providing basic information and referral assistance to participants. Additionally, this will work to develop mutually beneficial relationships with area-wide business, industry and community partners in support of the program specifically for recruitment and outreach efforts. Additionally, this position will most like be the first face that participants see, and thus be responsible for creating and maintaining records of potential participants and effective handoffs to case managers.  Provide regular reports and data visualization on outreach strategy, progress, and enrollments.

 Desired attributes:

  • Have the cultural competency to engage with youth and their families;
  • Recognizes that the youth they will spend time with may have many challenges and barriers in a complex urban environment;
  • Lead with vulnerability to cultivate trust and show no one is perfect;
  • Sees youth as the future of our city, state, and our nation;
  • Knows what it means to be a servant leader.

Duties & Responsibilities:

  • Cultivate and coordinate relationships with potential participants, local schools, community-based organizations and other groups that work with youth and identify productive avenues to support recruitment of future participants;
  • Create and maintain contact information for prospective students and community partners;
  • Provide initial screen of applicants, create participant files that will include eligibility documentation to ensure a smooth and timely manner approval process;
  • Coordinate with Program Manager and Lead Case Managers to approve participant files and assign case manager;
  • Attend and coordinate presentations, job fairs and other community outreach events to connect with potential participants;
  • Design and produce regular reports to track, document, measure, and evaluate community outreach strategy, progress and success;
  • Recruit and case manage a roster of 6-10 eligible youth annually;
  • Update and maintain your owns case load files in AJC database including required eligibility documentation, program progress documentation, educational achievement, and job placement verifications;
  • Attend all organizational, departmental, contractual and program meetings and trainings.

Qualifications and Requirements:

  • Bilingual in English and Spanish (Preferred);
  • Experience and demonstrated effective in community outreach and/or recruitment, specifically with youth by connecting quickly and authentically with people from a variety of different professional and cultural backgrounds;
  • Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook & Office365 (Preferred);
  • Working knowledge of Facebook, Instagram, LinkedIn, Twitter and other social media platforms;
  • Experience using Tableau (Power BI or similar data visualization tool) (Preferred);
  • Demonstrated success building, managing, and growing meaningful relationships with a diverse range of constituents;
  • Proficient organizational and administrative techniques;
  • Excellent oral and written communication, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management;
  • Must possess or be able to obtain a valid state driver’s license and able to drive participants on occasion;
  • Must be able to obtain Arizona Level One Fingerprint Clearance Card and Crisis Prevention Institute (CPI) certification.
  • Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.
  • Able to react to change productively, work a flexible schedule when needed and handle other essential and marginal functions as assigned.

Education and Training Requirements:

Bachelor’s degree in social work, education, business, or a related field and 3-5 years of experience working in a service program environment. Other combinations of experience and education that meet the minimum requirements may be substituted.

Salary Range: $42,000 - $48,000

Apply for this position

Youth Workforce Case Manager

REPORTS TO: Youth Workforce Lead Case Manager / Youth Workforce Program Manager

Job Summary:

Case Managers will work in tandem to directly provide most comprehensive services of the Neighbors at Work (NAW) program to Opportunity Youth participants, ages 14-24. CMs will support, encourage, and guide youth to increase the success of goals & objectives and a healthy outlook of life.

CMs, in service delivery, are responsible for outreach and recruitment, coaching of the Individual Service Strategy, ISS, provide occupational and skills training, Work Experience (WEX) opportunities, supportive services and follow-up/retention services. Communicate regularly with educators, mentors, and other professionals, generate reports, and produce and maintain comprehensive online and/or physical case files.

Duties & Responsibilities:

  • Recruit and manage a roster of 38-40 eligible youth annually;
  • Generate public interest in NMPHX Programs, plans and implements outreach activities and promotional campaigns and maintain a list of “interested” clients;
  • Interview, conduct intake assessment including TABE assessment, collect appropriate documents to complete enrollment requirements;
  • Coach youth in completing a youth-centric ISS which address barriers, implement education, employment, development, and training goals;
  • Meet monthly 1-on-1 with participants to support and update ISS as necessary;
  • Update case notes & files as required by contractual requirements;
  • Assist team in facilitating skills training workshops;
  • Provide follow-up services after exit per program requirements;
  • Provides emergency assistance, crisis intervention and referrals, as needed;
  • Connect with education and community partners to establish referral networks;
  • Attend all organizational, departmental, contractual program meetings and trainings;
  • Some positions may supervise interns or volunteers.

Desired attributes:

  • Have the cultural competency to engage with youth and their families;
  • Recognizes that the youth they will spend time with may have many challenges and barriers in a complex urban environment;
  • Lead with vulnerability to cultivate trust and show no one is perfect;
  • Sees youth as the future of our city, state, and our nation;
  • Knows what it means to be a servant leader.

Qualifications and Requirements:

  • Bilingual in English and Spanish (Preferred);
  • Knowledge of social services and workforce-related agencies and programs available in the community;
  • Effective interviewing and coaching techniques and procedures;
  • Excellent oral and written communication, interpersonal skills, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management;
  • Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook & Office365 (Preferred);
  • Must possess or be able to obtain a valid state driver’s license and able to drive participants on occasion;
  • Must be able to obtain Arizona Level One Fingerprint Clearance Card and Crisis Prevention Institute (CPI) certification.
  • Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.
  • Able to react to change productively, work a flexible schedule when needed and handle other essential and marginal functions as assigned.

Preferred Education and Training:

Bachelor's degree in social work or a related field and two years of experience in casework management, working with youth, or related activities. Any other combinations of experience and education may be substituted and considered. 

Salary Range: $35,000 - $42,000

Apply for this position

Youth Workforce Job Developer

REPORTS TO: Youth Workforce Program Manager

Job Summary:

The Job Developer will focus on identifying, seeking out, and contacting prospective employers for youth participants in the NAW program and will develop relationships and career pathways with prospective employers for On-The-Job Training, internships, and work experience for youth participants. Additionally, this position will create and maintain written and electronic records of contacts and outcomes with employers, coordinate with other staff to determine and meet participants’ job placement needs and follow-up activities, as well as, provide quarterly reports on all job development activities for participants.

Duties & Responsibilities:

  • Seek and contact prospective employers suitable for participant placements;
  • Develop relationships with prospective employers for On-the-Job Training, internships, and work experience placements;
  • Develop on-demand job placement options such as: Construction; Health care and social assistance; Professional and technical services; Information Technology; Finance and insurance; Manufacturing; Transportation and warehousing; Customer Service;
  • Create and maintain written and electronic records of contacts and outcomes with employers;
  • Coordinate with other staff to prescreen and determine participants’ suitable job placement and conduct follow-up with employer;
  • Keep job posting bulletin board up-to-date by assisting employers with job posting on all appropriate systems;
  • Develop, coordinate and deliver skills training;
  • Organize and deliver job fairs and hiring events with the help of team members;
  • Provide quarterly reports on all job development activities;
  • Recruit and case manage a roster of 6-10 eligible youth annually;
  • Attend all organizational, departmental, contractual and program meetings and trainings.

Desired attributes:

  • Have the cultural competency to engage with youth and their families;
  • Recognizes that the youth they will spend time with may have many challenges and barriers in a complex urban environment;
  • Lead with vulnerability to cultivate trust and show no one is perfect;
  • Sees youth as the future of our city, state, and our nation;
  • Knows what it means to be a servant leader.

Qualifications and Requirements:

  • Bilingual in English and Spanish (Preferred);
  • Demonstrates success building, managing, and growing professional relationships with a diverse range of constituents;
  • Plan, organize, implement, and evaluate new strategic relationships;
  • Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook & Office365 (Preferred);
  • Familiar with social media platforms such as Twitter, Facebook, Instagram, etc.
  • Excellent oral and written communication, interpersonal skills, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management;
  • Must possess or be able to obtain a valid state driver’s license and able to drive participants on occasion;
  • Must be able to obtain Arizona Level One Fingerprint Clearance Card and Crisis Prevention Institute (CPI) certification.
  • Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.
  • Able to react to change productively, work a flexible schedule when needed and handle other essential and marginal functions as assigned.

Education and Training Requirements:

3-5 years of experience in employment services/job placement and bachelor's degree in business or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.

Salary Range: $42,000 - $48,000

Apply for this position

REPORTS TO:  Home Care Service Provider Coordinator

Job Summary:   

This position is responsible for coordinating Home Care Service Provider (HCSP) support and guidance and oversite the care of all children in the providers’ homes. This position ensures that all children in care receive consistent trauma informed services through the HCSPs. This is done by assisting the families in building secure attachment and preparing for a smooth transition of the child.

Essential Functions:

  • Serve as the point of contact, advocate and information resource for the HCSP and Respite HCSPs
  • Coordinates with the Intakes Placement team to maintain ongoing changes with transitions, placement requests and placement confirmations
  • Proactively communicate with HCSPs and document when transitions are happening with the children as they move in and out of the HCSP’s homes and out of NE care
  • Provide coordination with the Child Services department on health maintenance, education, navigation, and other assistance as needed in a manner that is both trauma-informed and culturally specific for the children
  • Proactively coordinate and document the transition of each child during the HCSP’s respite week from one family's home to another by identifying key staff to monitor the care of the child through well-checks and transitions
  • Assists in the assessments and evaluation of potential HCSP homes by driving the interview process
  • Complete a weekly report to reflect recruitment activities, number of inquiries, interviews, new hires, families in the licensing process, number of licensed homes
  • Assists with research of possible training topics, presentation of initial and ongoing refresher trainings of HCSPs
  • Assist with data that supports a training plan and work with the NE Trainer to design and develop content and curriculum for trainings
  • Participates in weekly supervision with Supervisor to discuss progress, barriers, etc., with the completion of the responsibilities listed
  • Works a flexible schedule to meet program needs; follows agency attendance policies; participates in on-call rotation
  • Will review billing or documentation from HCPSs (mileage and clothing reimbursements) and other service providers to maintain compliance with grant requirements
  • Coordinate with the child services team to provide social events for children and families throughout the year
  • Will assist in the implementation and ongoing supervision of specific targeted training plans for HCSPs
  • Educate HCSPs to foster compliance with program and positively impact outcomes
  • Maintain a professional relationship with HCSPs and keep a positive customer service attitude while resourcing and providing services
  • Communicate weekly with Licensing agencies and report on challenges and successes

Required Skills:

  • Required Bilingual (English/Spanish), Spanish Fluency
  • 3+ years working with children who have experienced complex trauma
  • Self-governance, autonomy, insight, and initiative
  • Strong oral and written communication skills
  • Demonstrated drive to produce outcomes with a team focus
  • Ability to develop rapport with others
  • Wise reasoning - ability to quickly evaluate and assess a situation
  • Sound judgement and discretion
  • Prioritization and task management
  • Leadership and influence
  • Crisis and conflict management skills
  • Proficiency with computer applications including Microsoft Word, Excel and PowerPoint
  • Bachelor’s degree in Social Work or another social-service field

Work Environment:

This job requires the ability to:

  • Build a culture of safety to insure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Benefits Include:

  • Individual medical insurance
  • Paid time off 
  • Mileage reimbursement
  • Foster parent bed reimbursement 
  • Health, Dental and Vision Insurance 
  • 401 (k) Saving Plan 
  • Disability Plans 
  • Life and AD&D Insurance  

Apply for this position

Youth Workforce Lead Case Manager

REPORTS TO: Youth Workforce Program Manager

Job Summary:

The Lead Case Manager (CM) is responsible for leadership in coaching and advising a team of 2-3 case managers.  Lead Case Manager will work in tandem to directly provide most comprehensive services of the Neighbors at Work (NAW) program to Opportunity Youth participants, ages 14-24. LCMs will support, encourage, and guide youth to increase the success of goals & objectives and a healthy outlook of life.

CMs, in service delivery, are responsible for outreach and recruitment, coaching of the Individual Service Strategy, ISS, provide occupational and skills training, Work Experience (WEX) opportunities, supportive services and follow-up/retention services. Communicate regularly with educators, mentors, and other professionals, generate reports, and produce and maintain comprehensive online and/or physical case files.

Duties & Responsibilities:

  • Recruit and manage a roster of 38-40 eligible youth annually;
  • Coach a team of 2-3 case managers to provide excellent program;
  • Perform monthly ISS reviews, case files, and assist in AJC Record File reviews;
  • Generate public interest in NMPHX Programs, plans and implements outreach activities and promotional campaigns and maintain a list of “interested” clients;
  • Interview, conduct intake assessment including TABE assessment, collect appropriate documents to complete enrollment requirements;
  • Coach youth in completing a youth-centric ISS which address barriers, implement education, employment, development, and training goals;
  • Meet monthly 1-on-1 with participants to support and update ISS as necessary;
  • Update case notes & files as required by contractual requirements;
  • Assist team in facilitating skills training workshops;
  • Provide follow-up services after exit per program requirements;
  • Provides emergency assistance, crisis intervention and referrals, as needed;
  • Connect with education and community partners to establish referral networks;
  • Attend all organizational, departmental, contractual program meetings and trainings;
  • Some positions may supervise interns or volunteers.

Desired attributes:

  • Have the cultural competency to engage with youth and their families;
  • Recognizes that the youth they will spend time with may have many challenges and barriers in a complex urban environment;
  • Lead with vulnerability to cultivate trust and show no one is perfect;
  • Sees youth as the future of our city, state, and our nation;
  • Knows what it means to be a servant leader.

Qualifications and Requirements:

  • Bilingual in English and Spanish (Preferred);
  • Knowledge of social services and workforce-related agencies and programs available in the community;
  • Effective interviewing and coaching techniques and procedures;
  • Excellent oral and written communication, interpersonal skills, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management;
  • Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook & Office365 (Preferred);
  • Must possess or be able to obtain a valid state driver’s license and able to drive participants on occasion;
  • Must be able to obtain Arizona Level One Fingerprint Clearance Card and Crisis Prevention Institute (CPI) certification.
  • Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.
  • Able to react to change productively, work a flexible schedule when needed and handle other essential and marginal functions as assigned.

Education and Training Requirements:

Bachelor's degree in social work or related field and four years’ experience in casework, working with youth, or related activities. Other combinations of experience and education that meet the minimum requirements may be substituted.

Salary Range: $42,000 - $48,000

Apply for this position

REPORTS TO:  Quality Assurance Manager

Job Summary: The Quality Assurance Specialist may engage in all aspects of quality assurance: auditing, policies, data, and prevention. In addition, this person will assist with the program wide initiatives of Intakes.

The person filling this position is expected to be flexible and knowledgeable in all quality assurance department workstreams so that they can aid with any department need. Although the Quality Assurance Specialist is a generalist in many respects, they also consistently handle several independent projects for a percentage of their time.

The principal goal of this position is to aid the department in keeping the program in ORR compliance, accreditation compliance, health and safety program goals, state and licensing compliance and other contractual requirements.

This position is expected to contribute to the department auditing by:

  • Independently carrying out the audits in the assigned audit area.
  • Aiding with other department audits as need be.
  • Becoming specialists in their audit area.
  • Evaluating audits in assigned audit area to drive changes to format or procedure as needed.
  • Collecting data for the Data Analyst to support completion of data analysis.
  • Naming areas that need to be changed based on the data collected.
  • Communicating findings succulently and accurately for reporting on program operations both in writing and verbally.
  • Producing detail-oriented documentation of audits and their results.
  • Identifying, investigating, and reporting critical/serious incidents, documenting and reporting incident and event data according to Office of Refugee Resettlement, and State Licensure policies and procedures.
  • Working with assigned program staff to clarify results, supply technical help, and implement performance improvement and corrective action plans when applicable.

This position is expected to contribute to the department policies by:

  • Helping the department processes, organizing, tracking, and communicating policies changes.
  • Liaising with policy experts to ensure all necessary accompanying items are collected and to answering questions on our policy procedures.
  • Assisting with policy reporting to ORR.
  • Assisting with special projects if necessary related to policy.

This position is expected to contribute to the department data by:

  • Helping with gathering, organizing, and communicating data related to assigned projects.
  • Collaborating with Data Analyst to ensure all necessary data is being collected properly, and other pertinent data information such as scope and timeline of data collection are communicated for assigned projects.
  • Assisting with special projects if necessary related to data.

This position is expected to contribute to the department prevention by:

  • Assisting with gathering, reporting, and communicating any Prevention of Sexual Assault Incident that becomes evident during your assigned projects.
  • Collaborating with department to identify and create strategies to prevent any findings of any kind in the future.
  • Assisting with special projects if necessary related to Prevention of Sexual Assault and Prevention of any quality assurance violation in general.

This position is expected to contribute to the program by:

  • Serving as Intakes Program Specialist.
  • Communicating with the HCSP coordinator or designee regarding intakes.
  • Updating program inventory.
  • Regulating placements as needed based on conversations with PD, LCM and APD according to program needs.

Qualifications and Requirements:

We are looking for people with the knowledge skills and abilities of:

  • View quality assurance as an important tool to be a fierce advocate for children.
  • Provide strong attention to detail; able to dive into granular detail and still step back to view the broad picture.
  • Ability to read and interpret data.
  • Knowledge of including applying ORR compliance, accreditation compliance, health and safety program goals, state and licensing compliance and other contractual requirements.
  • Strong communication & presentation skills. The ability to communicate orally and in writing, including presenting research results in non-technical language.
  • Demonstrated innovation, creativity and an entrepreneurial mindset.
  • Knowledge of research methods, principles, techniques, and philosophies.
  • Knowledge of statistical concepts, methods, and their application to data analysis.
  • Skills in analyzing and evaluating systems and procedures. Skills in preparing, interpreting, and presenting complex analysis reports. Skills in organizing research findings and developing creative solutions for implementation.
  • Skills in planning, coordinating, and monitoring projects.
  • Skill in functioning effectively as both a team member and team leader.
  • The ability to work independently under tight deadlines and manage multiple projects and deliverables.
  • The ability to interpret program directives and policies. The ability to plan and coordinate activities. The ability to organize tasks and projects.
  • Level One fingerprint clearance card, and FBI fingerprint clearance card

Preferred:

  • Bilingual (English/Spanish)

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to ensure everyone feels comfortable working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

Job Summary:

The Lead Clinician is responsible for the development and day to day operations of the Clinical Department. This department exists to build and rebuilding pathways through hope, connection, and resiliency. This position is part of a multidisciplinary team of direct service providers that work collaboratively in creating the strategic momentum of the program. These duties will be performed in alignment with best practices, training, and certified counseling experience within the social service field. The Lead Clinician is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Essential Functions:

  • Be a fierce advocate for all children in our care.
  • Collaborate with department leads and administration to create program policy and procedures.
  • Create and maintain updates on the department’s manuals and On the Job Training
  • Conduct 90-day reviews with all employees they directly supervise.
  • Develop and implement employee coaching, feedback, performance improvement plans and/or disciplinary action to address performance issues of case management staff in collaboration with the Assistant Program Director
  • Perform weekly audits of 10% of the department’s active case files and maintain appropriate documentation to ensure compliance with ORR, State, and Federal guidelines
  • Create and identify trainings that will enhance professional growth in case management or supervision for employees.
  • Responsible for adhering to budgetary limits and planning for annual expenses in cooperation with Assistant Program Director
  • Assist with the submission of monthly NE reports and end of year reports.
  • Ensure that Clinically Significant Incident Reports (SIRs) are submitted within 4 hours upon notification of the incident and that additional reports are submitted to DCS, local authorities and internal reporting mechanism as required.
  • Coordinate clinical services by providing oversight, supervision, and training of staff clinicians, monitoring clinical services documentation, and developing and maintaining ongoing partnerships with community-based providers and stakeholders.
  • Oversight and monitoring of intake, admission, diagnostic assessments, and discharge with children and along with the necessary documentation according to program policies and procedures.
  • Collaborate with Child Advocacy Team members and children to develop Advocacy Team Meetings and safety plans.
  • Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by supervisor.
  • Other duties as assigned.

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • One of the following:
    • Master’s degree in social work, 2 years of postgraduate direct service delivery experience or/
    • Master’s degree or Ph.D. in psychology, sociology, or other relevant behavioral science in which clinical experience is a program requirement, plus 2 years of postgraduate direct service delivery experience or/
    • Bachelor’s degree plus 5 years clinical employment experience in the behavioral sciences. Must have supervisory experience and be licensed to provide clinical services in the State of Arizona.
  • Licensed in Arizona as LPC, MFT, LCSW or psychologist or relevant field to provide mental health diagnostic assessment and treatment.
  • One year of supervisory experience
  • Two years of postgraduate direct service delivery experience conducting clinical interviewing and assessment, as well as individual and group counseling.
  • Experience working with children, youth, and/or families from high-risk backgrounds.
  • Required to work a flexible schedule to facilitate program services.
  • Cleared Tuberculosis test results.
  • Obtain a Level 1 Fingerprint Clearance Card
  • Clear an FBI background check.
  • Compliance with annual requirement of 40 training hours as mandated by NE, ORR, and state licensing standards.
  • Ability to communicate well both verbally and in writing.

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping, and lifting 30 lbs. required to complete daily tasks.

Work Environment:

This job requires the ability to:

  • Build a culture of safety to insure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO:  Nueva Esperanza Lead Clinician

IMPORTANT NOTE:  For Clinicians, we need to fill a Sunday-Thursday AND a Tuesday-Saturday schedule.

Job Summary:

The Clinician is responsible for conducting mental health assessments; providing ongoing individual and group counseling services, screening for human trafficking concerns, and providing crisis intervention services. The Clinician’s functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning. All duties will be performed based on education, training and certified counseling experience within the social service field. The Clinician is subject to work extended hours and weekends, and to be on-call.

Essential Functions:

  • Conduct intake, admission, and diagnostic assessments with clients, and document results according to program standards
  • Collaborate with treatment team members and clients to develop treatment plans
  • Provide weekly one-to-one counseling and crisis intervention as needed
  • Facilitate psycho-educational and therapeutic client groups
  • Continually monitor the mental well-being of clients and arrange for appropriate services as needed
  • Provide consultation and documentation regarding clients’ functioning, mental health status, and treatment needs
  • Provide clinical services within Nueva Esperanza, licensing and funding source guidelines
  • Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives as assigned by supervisor
  • Other duties as assigned

Other Functions:

  • Attend all organizational required trainings.
  • Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.
  • Maintain a safe, clean and hazard-free work area.
  • Always ensure the proper supervision of youth.
  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • One of the following:
    • Master’s degree in social work with clinical experience in the program
    • Master’s degree in psychology, sociology, or other relevant behavioral science in which direct clinical experience is a program requirement
    • Bachelor’s degree plus 5 years clinical employment experience.
  • Must be a licensed clinician in Arizona or eligible for licensure.
  • Experience working with children, youth, and/or families from high-risk backgrounds.
  • Must possess a valid state driver’s license and be eligible to drive to facilitate program services as required by contractual agreement.
  • Required to work a flexible schedule to facilitate program services
  • Cleared Tuberculosis test results
  • Obtain a Level 1 Fingerprint Clearance Card
  • Ability to communicate well both verbally and in writing

Preferred:

  • Experience working with children and youth in inpatient, or residential facilities
  • Experience working with undocumented children, refugees or displaced youth

Physical Demands:

  • Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting 15 lbs. required to complete daily tasks.

Cultural Expectations:

  • Build a culture of safety to insure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

Job Summary:

The Lead Case Manager is responsible for the development and day to day operations of the Case Management Department. This department exists to manage and coordinate the child's care by assessing, planning, advocating, and evaluating the reunification planning process in a trauma informed manner. This position is part of a multidisciplinary team of direct service providers that work collaboratively in creating the strategic momentum of the program. The Lead Case manager is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours, weekends, and be on-call.

Essential Functions:

  • Be a fierce advocate for all children in our care.
  • Collaborate with department leads and administration to create program policy and procedures.
  • Create and maintain updates on the department’s manuals and On Job Training
  • Conduct 90-day reviews with all employees they directly supervise.
  • Oversee the timely completion of placement confirmation, Initial Intake Assessments, Emergency Placement, Preliminary Service Plans and 30 day follow up call in accordance with NE, State, and Federal requirements
  • Oversee the timely submission of the initial Individual Service Plan due within 21 days of the youth’s arrival to the facility and 30-day updates thereafter in accordance with NE, State and Federal requirements
  • Develop and implement employee coaching, feedback, performance improvement plans and/or disciplinary action to address performance issues of case management staff in collaboration with the Assistant Program Director
  • Perform weekly audits of 10% of the department’s active case files and maintain appropriate documentation to ensure compliance with ORR, State, and Federal guidelines
  • Create and identify trainings that will enhance professional growth in case management or supervision for employees.
  • Review all assessments, Family Reunification Packets, emails and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder.
  • Serve as the main point of contact for approving initial placements, children being transferred and for requests for information in coordination with Assistant Program Director or designee
  • Maintain a daily updated list of the status for all cases through SharePoint to ensure that adequate progress.
  • Responsible for adhering to budgetary limits and planning for annual expenses in cooperation with Assistant Program Director
  • Assist with the submission of monthly NE reports and end of year reports.
  • Work in collaboration with the Operations coordinator to ensure travel arrangements are completed for program staff transporting children for reunification or transfer purposes and may include booking airfare, hotel, and rental car.
  • Ensure that Case Management Significant Incident Reports (SIRs) are submitted within 4 hours upon notification of the incident and that additional reports are submitted to DCS, local authorities and internal reporting mechanism as required.
  • Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
  • Travel as needed for trainings, conferences or to transport children to destinations located within the U.S.
  • Facilitate attorney to client contact as requested by the children.
  • Other duties as assigned.

Qualifications and Requirements:

  • Bilingual (English/Spanish)
  • A combination of one of the following:
    • Master’s Degree in the behavioral sciences, human services or social services fields or bachelor’s degree required in Social Work, Psychology, Human Services, Counseling, or other social service field with 3 years’ experience working with adolescents or/service in the youth services field preferred (volunteer and internship experienced included) with 1 year of fulltime paid supervisory experience.
  • Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
  • Must possess a valid state driver’s license and be eligible to drive to facilitate program services.
  • Required to work a flexible schedule to facilitate program services.
  • Cleared Tuberculosis test results.
  • Level 1 fingerprint clearance card
  • Clear an FBI background check.

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping, and lifting 30 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.

Work Environment:

This job requires the ability to:

  • Build a culture of safety to insure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: Facilities Director

Job Summary:

Neighborhood Ministries is a well-established, non-profit organization that provides a variety of diverse human and social services in the downtown Phoenix ecology. We are currently seeking thoughtful individuals to join our staff in the position of Response Officer. When it comes to providing a safe and secure environment on our campus we believe that the quality of our overall services is made better by the presence of a human being showing up to thoughtfully respond and de-escalate situations.

The position of a Resource Officer is defined as a unarmed utility officer performing security type duties with basic computer skills and exemplary customer service skills to fulfill this vital task.

Essential Functions:

  • Greet all clients and visitors warmly, with an appropriate greeting, and maintain a warm and friendly demeanor throughout the day in order to maintain positive guest relations.
  • Interact and communicate professionally with clients, visitors, and co-workers under all types of circumstances.
  • Utilize accurate typing/keyboarding skills with a comprehensive knowledge of Microsoft Office.
  • Diverse range of training levels receptivity
  • Train and qualify to work assigned posts. Understand the specific and general post instructions for all assigned posts. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client at each individual post.
  • Maintain access control procedures set by building management.
  • Coordinate program transportation needs and maintain vehicle use logs.
  • Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
  • Identify all visitors upon arrival.
  • Ensure visitors and vendors are properly signed in prior to accessing the building.
  • Monitor security cameras that are within the facility.
  • Respond to incidents including property emergencies.
  • Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
  • Responsible for the preventing or de-escalating any verbal altercations from the facility including submitting Incident Reports to the chain of command as instructed.
  • Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
  • Ability to stand/sit/walk for extended periods of time.
  • Assist visitors with directions and general business information.
  • Must promote client-centered philosophy and skilled in creating/maintaining a sober environment.      
  • Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and   management.
  • Maintain clear, accurate logs of staff allowed entry to secure area.
  • Provide excellent Customer Service to all parties encountered while on duty.

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • Education and/or Experience: Minimum High School diploma or general education degree (GED) and prior satisfactory employment as an Unarmed Security. Higher education and a propensity for on-going education preferred. Previous experience in a homeless shelter/Veterans shelter/transitional living or Youth shelter is preferred. Must be at least 21 years of age.
  • Computer Skills: Proficiency with Microsoft Office software (Word, Excel) and data entry skills.
  • Certificates, Licenses, Registrations: Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR).   In addition, a vehicular mobile patrol may be required.
  • Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. You will be obligated to maintain a working telephone number and accurate residential information throughout your employment, so we may be able to contact you as needed.

Physical Demands:

  • The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facilities; be able to perform assigned duties regardless of inclement weather.

Salary & Benefits:

  • Compensation is $18-$20 per hour. Skills-enhancing training and opportunities for career growth and promotion.

Apply for this position

REPORTS TO:  IT Director

Job Summary:

Neighborhood Ministries is seeking an IT Specialist who will be a passionate leader in our organization. We are looking for someone who has past experience in a heavy technical role, a desire and the skills to lead. We’re looking for someone with a mindset for both business growth and sense of mission. The candidate should be able to work well with a team of operational leaders, technical staff, and other subject-matter experts to ensuring organizational compliance and effectiveness with technology and data.

Essential Functions:

  • Cross-platform device configuration, administration and support, including Apple, Windows, and Chrome OS devices and their associated hardware and software.
  • Familiarity with Mobile/remote Device Management (MDM) including Apple Deployment manager (DEP) and Apple Volume Purchase Program (VPP)
  • Office 365 Administration & ability to provide support for Microsoft Outlook, Word, Excel, Powerpoint, Sharepoint, and Teams
  • Network administration, including
    • Router and firewall, WiFi, and VPN
    • Network printer configuration and administration
  • IT asset inventory management
  • Ensuring compliance with NIST 800 and other regulatory guidelines
  • Salesforce Non-Profit Success Package (NPSP) administration and staff support
    • Customization and/or certification is a plus
  • Must be quick and capable to become proficient in new software in order to provide training and technical support to users in the organization

Qualifications and Requirements:
We are looking for people with the knowledge skills and abilities of:

  • Degree in Information Systems or related computer field with courses in computer & computer operating systems
  • 1+ year of IT management experience
  • 2+ years of system administration/tech support (customer service)
  • Experience with database administration, Salesforce Administrator Certificate
  • Analytical mindset
  • Attention to detail
  • Outstanding organizational skills
  • Excellent written and verbal communication
  • Good interpersonal skills
  • Level One fingerprint clearance card
  • Preferred Bilingual (English/Spanish)

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to ensure everyone feels comfortable in working together
    • Lead with vulnerability to cultivate trust and show no one is perfect
    • Establish purpose through a common goal and create a clear path to get there

Apply for this position

REPORTS TO:  Nueva Esperanza Director

Full Time Position

Job Summary:

The Healthcare Services Coordinator (Medical Assistant) is responsible for assessing, facilitating and monitoring all components of client medical services. The Healthcare Services Coordinator will maintain a flexible, organized, and efficient work schedule, which could include evenings, weekends, or holidays. This position is seasonal and is staffed as necessary in response to fluctuating business operations.

Essential Functions:

  • Assess, facilitate, and monitor components of health services based on good practices, ORR requirements and on-going program policy developments.
  • Computer and typing skills required to communicate and coordinate medical services.
  • Collaborate with medical providers for services (eg. PCP, Labs, X-rays, Maricopa County, Dental, Immigration Exam, Urgent Care, Hospital, Specialists)
  • Ensure documentation is current and accurate in ORR-UAC Portal for each admission and subsequent health visit.
  • Collect and record accurate health surveillance trends (fever tracker, nausea/vomit tracker, weight tracker, food intake tracker)
  • Track and manage medical inventory to maintain proper product levels for medical program and foster homes.
  • Compose factual and informative significant incident reports and respective follow-ups to every significant incident reports. Submit written requests for serious medical procedures in accordance to policies and procedures for the Unaccompanied Minors Program.
  • Follow medical programming to assist in preparing statistical reports, medical audits, and operational evaluations/inspections.
  • Review medical education (safety plans) with youths for diagnosed chronic illness, acute disease, infectious disease, hospital discharge, and/or other examination procedure as needed.
  • Complete assigned training requirements in timely manner.
  • Obtain, compile, and maintain medical files on each admission. Ensure proper daily documentation in NE’s SalesForce and maintain hard copy of required documents and medical record.
  • Facilitate and conduct medication and side effects training to employees as required.
  • Schedule and comply with required medical appointments and timelines. Respond and comply to individual emergency medical needs immediately.
  • Maintain and review for accurate and complete list of medical supplies, prescribe medications, and over-the-counter medication.
  • Collect, maintain, and submit weekly, monthly, quarterly, and annual reports to supervisor.
  • Provide a fail-safe plan with medication count, label accuracy, and self-administration of medication, including over-the-counter drugs and psychotropic medication.
  • Schedule and provide transportation to clients on medical appointments with assistance from floor staff as needed.
  • Able to react to change productively and handle other essential tasks as assigned.
  • Maintain Health Information Privacy HIPAA.
  • Other duties as assigned

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • High School Diploma and Medical Assisting training and certification (CMA) or/
  • Associate degree in nursing of Medical Sciences (example: LVN) or/
  • Bachelor's degree in Nursing, Medical Sciences or related field
  • Cleared Tuberculosis test results
  • Immunization documentation Tetanus, diphtheria, pertussis (Td/Tdap), Varicella, Measles, mumps, rubella (MMR), Hepatitis A and B  
  • Obtain a Level 1 Fingerprint Clearance Card
  • Willingness to work a flexible schedule and rotate on-call evenings and weekends
  • Comply with annual training requirements/licensure/certifications
  • Collaborative teamwork skills to communicate, facilitate, and problem-solve medical concerns

Preferred

  • One (1-2) year of full-time experience in a hospital, clinic, medical record department or physician’s office.
  • One (1-2) year experience in file maintenance working with troubled adolescents or youth services; may include part-time, volunteer or internship experience

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting to 30 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment

Work Environment:

This job requires the ability to:

  • Build a culture of safety to insure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: Nueva Esperanza Director

Full Time Position

Job Summary:

The Assistant Program Director is primarily responsible for leadership and management of the day-to-day administrative responsibilities of the Nueva Esperanza program with the accompanying support and guidance of the Program Director and the Executive Director. The Assistant Program Director position entails program staff supervision, program development, and oversight, facility management, monitoring program, and facility budget, partnership-building, marketing, and public relations, and evaluating staff - parent relationship performance. The Assistant Program Director maintains a flexible, organized, and efficient work schedule and is subject to work overtime and be on-call and serves as a secondary liaison with ORR.

Essential Functions:

  • Assist with collection, maintenance and submission of monthly, quarterly, and annual reports to the appropriate personnel at Nueva Esperanza and the Office of Refugee Resettlement (ORR).
  • Supervision and management of admin personnel including recruitment, hiring, training, and terminating.
  • Review weekly financials, with the Program Director, to ensure compliance with operations/contract requirements. Adhere to negotiated annual budget and spending requirements.
  • Assist with facilitating the established training guidelines and curriculum for employee training.
  • Monitor and maintain compliance with organization licensure, and federal requirements.
  • Create and maintain the Project Management System.
  • Assist in monthly audits of program case files, complete quarterly sponsor surveys and complete biyearly staff shadowing to ensure compliance with NM and federal guidelines.
  • Other duties as assigned

Other Functions:

  • Assume the duties and responsibilities of the Program Director in his/her absence or as requested.
  • Attend all organizational required trainings.
  • Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
  • Travel as needed for trainings and conference.
  • Maintains a safe work environment that is positive and uplifting.
  • Develop and maintain productive relations with local, state and federal stakeholders.
  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • Preferred Bilingual (English/Spanish)
  • Master's degree in a Social Work or equivalent degree in behavior sciences or social service field, with a minimum of three years of progressive experience in the fields listed above or
  • Bachelor’s degree in education, psychology, sociology or other relevant behavioral science plus 5 years of progressive employment experience with a social services or childcare agency or organization
  • Preferred Project Management Institute (PMI), (PMP), or equivalent certification
  • Required to work a flexible schedule to facilitate program services
  • Obtain a Level 1 Fingerprint Clearance Card
  • Cleared drug test results Flexibility and willingness to work irregular and long hours including evenings and weekends
  • Maintain annual training requirements/licensure/certifications

Work Environment:

This job requires the ability to:

  • Build a culture of safety to insure everyone feels comfortable in working together.
  • Lead with vulnerability to cultivate trust and show no one is perfect.
  • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO:  Clinical Director

Job Summary:

The Educational Coordinator is responsible for curriculum development appropriate for students with a variety of academic competencies, backgrounds, skills, and learning needs. The Educational Coordinator will also maintain all requirements for the facility license. They will also design daily instruction of all core subject areas to include ESL, PE and Vocational Courses and create and an implement educational assessment that will be included in the student’s case file. Lastly, they will responsible to train teachers and teacher assistants in trauma informed care.

Essential Functions:

  • Create a safe and inclusive work environment of respect to ensure a positive teaching experience for teacher and assistance with diverse backgrounds.
  • Create and train staff on best practice trauma informed care and teaching strategies.
  • Assist teachers in individualizing lesson plans to meet each student’s academic level.  
  • Work with the Community Liaison to obtain partnerships that enhance students’ recreational activities and gross motor skills.
  • Develop Individualized Educational Plan template to report and document student’s developmental progress (cognitive, emotional, social and physical).
  • Use effective instructional strategies to meet the academic needs of the students.
  • Work with the Vocational Education Coordinator to design vocational courses and curriculum which introduces youth to career choices.
  • Report each student’s record of academic progress for ORR reporting and AZ Daycare Licensure.
  • Meet departmental and program deadlines to ensure contractual compliance with reporting requirements.
  • Other duties as assigned

Other Functions:

  • Attend all organizational required trainings.
  • Attend trainings that will enhance professional growth in the area of Education and/or Vocational curriculum and instruction with pre-approval from program director.
  • Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Willing to travel if needed for trainings, conferences or to transport youth to destination if reunified within the U.S.
  • Attend Staffing Meetings to convey academic progress to all disciplines present.
  • Must maintain any professional or para-professional certifications acquired while employed with NE annually.
  • Ensure the initial Educational Assessment is administered to youth within 72 hours upon arrival.
  • Administer the post Educational Assessment within 45 days from the date of the initial assessment.
  • Able to react to change productively and handle other essential tasks as assigned.
  • Serve as a Substitute Teacher in the absence of the Teacher in a classroom setting

Qualifications and Requirements:

  • Bilingual (Spanish/English)
  • Master’s degree in the field of Education or related field with 1-2 years’ experience working with displaced students or/
  • Bachelor’s degree required in the field of Education or related field with 3-5 years' experience in the classroom setting
  • 1-2 years of paid or unpaid experience working with youth in a bilingual setting preferred
  • Must be computer literate with working knowledge of Microsoft 356 and SalesForce
  • Must be able to work a flexible work schedule
  • Cleared Tuberculosis test results
  • Obtain a Level 1 Fingerprint Clearance Card
  • Must be at least 21 years of age at the time of hire

Physical Demands:

Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. Involves walking and standing for extended periods of time.

Apply for this position

REPORTS TO:  Executive Director

Organization Mission Statement:

To be the presence of Jesus Christ, sharing his life-transforming hope, love, and power among distressed families of urban Phoenix to ignite their passion for God and His Kingdom.

Job Summary:

The Director of Finance is responsible for the core financial management functions of Neighborhood Ministries.  Management includes the development of systems needed to strengthen operations in financial management.  The Director designs, develops and manages systems that align with GAAP standards ensuring financial controls are in place and organizational policies and procedures are followed.  The Director manages the financial reporting of the organization to internal (President, Executive Director, Board of Directors, etc.) and external (Grant Organizations, State and Federal Agencies, Auditors, etc.) customers.  The Director is an active member of the leadership team, reports to the Executive Director, and participates in the overall long-range direction and management of the organization.  This team’s core values include servant leadership, collaboration and consensus building and their leadership will be expressed in the context of a team.   

Essential Functions:

  • Oversee all phases of accounting, financial management, reporting, grant management and compliance.
  • Direct management of the Finance, Reporting and HR/ Information Project Manager.
  • Manage HR support functions through the Information Project Manager; facilitate the recruitment and hiring of additional staff.
  • Provide support for the Board of Directors.
  • Regularly update the Treasurer regarding Neighborhood Ministries, Inc. and subsidiary finances. Provide for an annual outside financial audit, and with the Board’s direction implement audit recommendations.   
  • Oversee asset management functions for any owned properties of Neighborhood Ministries.
  • Develop the annual budget for Board review and approval. Ensure financial controls are in place to keep expenses maintained within budgeted levels.
  • Develop forward-looking financial information as requested, including pro-formas, projections and multi-year forecasts.
  • Support the implementation of the annual ministry calendar.
  • Ensure that official records are maintained in accordance with a retention policy and all license and insurance requirements are maintained in compliance with regulatory and grant requirements.
  • Perform their duties in line with Neighborhood Ministries, Inc. mission and core values.
  • Complete other duties as assigned.

Qualifications and Requirements:

  • B.S. Degree in Accounting or equivalent.
  • 3 years Public Accounting Firm experience.
  • CPA Designation preferred.
  • Financial management skills with strong understanding of GAAP
  • Understanding of Federal Uniform Guidance preferred
  • Mature leadership ability within the context of a team.
  • Evidence of a strong work ethic, including integrity and loyalty.
  • Spanish language skills preferred.
  • Required computer skills to include word processing and spreadsheet software (i.e. Word, Excel, Quicken/Quick Books/Salesforce…).
  • Five years ministry and or administrative experience.

Work Environment:

This job requires the ability to:

  • Build a safe work place culture to allow collaboration and openness
  • Lead with vulnerability to cultivate trust
  • Establish purpose through a common goal and create a clear path to get there

Apply for this position

REPORTS TO: Grants and Finance Manager

Job Summary:

A highly skilled, detail-oriented Controller/Grants Coordinator who excels at multitasking. The Controller/Grants Coordinator will act as point of contact between the different parts of the accounting system for various grants, including accounts payable, accounts receivable, and external parties, such as vendors, clients, or lenders. As the critical link that binds finance to the entire senior management team, the position needs to be a good communicator and to understand the entire business, not just the ins and outs of the finance department. This means that a financial controller needs strong leadership skills, interpersonal flair and more than a touch of charisma. They will manage bookkeeping entries and assist in preparing financial reports, taxes, and audits, and resolving discrepancies. You should be analytical, collaborative, and trustworthy.

To succeed as our Controller/Grants Coordinator, you should possess a strong understanding of accounting principles and financial reporting especially in Federal grants. You should be ethical, thorough, have strong leadership skills, interpersonal flair and attentive with excellent verbal and written communication skills. Some duty-related testing will occur onsite to ensure sufficient aptitude.

Essential Functions:

  • Working with other members of the accounting department to compile, analyze, and report financial data.
  • Making journal or ledger entries.
  • Assisting with the preparation of weekly, monthly, and yearly financial reports and budgets.
  • Assisting with tax preparation, audits, and identifying and resolving discrepancies.
  • Act as a point of contact between internal departments and accounting, serving as a liaison between accounting and external parties, including clients, suppliers, and contractors.
  • Using QuickBooks and Salesforce software and ensuring that all financial records are filed, complete and accurate.
  • Ensuring that company bills are paid and debts are collected.
  • Implementing and enforcing financial controls.
  • Staying current on company, local, state, and federal financial regulations and policies.

Qualifications and Requirements:

  • Bachelor’s degree in Accounting, Business, or related field.
  • Experience in bookkeeping management.
  • Experience in grants management.
  • Excellent verbal and written communication, interpersonal, time management, problem-solving, and math skills.
  • Strong understanding of accounting principles and financial reporting
  • Proficiency with computers, especially bookkeeping software, strong typing skills.
  • High level of accountability, accuracy, and efficiency, especially when multitasking.

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to insure everyone feels comfortable in working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

CORAZÓN Arizona (CORAZÓN)- Envisions an Arizona where an united faithful community centers and supports the hopes and voice of those most impacted to be the decision makers among statewide grassroot movements empowering Arizonan families. 

As the Arizona federation of Faith in Action, a national community organizing network, CORAZÓN creates change on a local, state and national level. The heartbeat and life of our organizing work is to build and support faith based member institutions, people of faith, and nonbelievers alike in Arizona as we fight for social, racial, and economic dignity with a welcoming and inclusive prophetic voice. 

Mission  

  • Cultivate and foster an organizational culture where people of vast faith traditions feel welcomed and safe to take action to improve our democracy to achieve economic dignity, immigrant justice, and increased civic participation. 
  • Centering and listening to Black, Indigenous, Latinx leaders, faith and lay people and impacted community members on our local neighborhood issues and ideas that they have been identified to matter most. 
  • Advocating and co-creating for state and federal policies through intentional campaigns uplifting our moral voices to bring about systemic change for Arizonans centering race equity.
  • Educate, train, and equip people with tools to improve the democracy within communities. 

Job Overview

CORAZÓN is seeking a Senior Regional Organizer to support and coordinate our team members to organize faith communities and develop lay and clergy leaders to win campaigns that advance racial, economic, and environmental justice in Arizona. 

The ideal candidate will be able to demonstrate a mastery of organizing for social change, and have experience in managing, training, and coaching organizers toward excellence. They will be committed to getting results in a fast-paced environment and able to handle a heavy workload. This leadership position is an opportunity to coordinate and guide issue campaigns at the local and state levels, and help lead an overall strategic vision with the aim of political, cultural, and economic transformation.

Responsibilities include:

  • Lead development including training and coordination of community organizers
  • Demonstrate leadership while working with team members, leaders, clergy and allies – for the development and implementation of powerful, strategic campaigns that achieve tangible results for Arizonans. 
  • Work closely with the Executive Director to develop CORAZÓN’s strategic partnerships with labor, advocacy and other community-based organizations.
  • Lead efforts to build organizational capacity for voter engagement and data-driven work to build and exercise our power.
  • Model and maintain our welcoming and inclusive organizational culture
  • Integrate and uplift new ideas and dreams as we build a lasting organization. 

Qualifications:

We’re seeking candidates who excel in relationship-building​, are results-oriented,​ and have strong management​ ​skills. ​You should have:

  • A minimum of  3 years of community organizing experience (faith-based, labor, community, or other)
  •  Successful experience recruiting, training, supervising and developing organizing team members.
  • Demonstrated success developing and leading organizing campaigns to win tangible benefits for the community.
  • Excellent strategic thinking and political analysis skills—the ability to figure out how to exponentially advance the work.
  • Strong public speaking and writing skills
  • Strong interpersonal and relational skills
  • Passion and willingness to learn and taking on challenges.
  • Commitment to disrupting the structural forces causing disparities and organizing for racial and economic dignity.
  • Proven ability to work effectively with diverse faith communities and with people from diverse racial, cultural and socioeconomic backgrounds.
  • Bilingual Spanish strongly preferred
  • Knowledge of programs such as VAN, EveryAction, OutVote, Hustle, Thru Text and prior experience working in a faith-based environment are preferred.
  • Willingness to work extended hours, including nights and weekends, as necessary is required.

We place a high priority on personal and professional leadership development, relationship building, family and creating a respectful and supportive multi-racial, multi-faith, and multilingual organization.

This is a full-time, exempt position. The job includes regular evening work and some weekend work. There are opportunities for advancement within CORAZÓN. Salary is dependent on experience. 

How to Apply:

Please send cover letter, resume, three references to Alicia Contreras, Executive Director at  Alicia@corazon-az.org with the subject line: Application for Senior Regional Organizer 

DEADLINE: Resumes will be accepted on a rolling basis. However, interviews will begin almost immediately. 

Job Announcement- Digital Organizer 

CORAZÓN Arizona (CORAZÓN)- Envisions an Arizona where an united faithful community centers and supports the hopes and voice of those most impacted to be the decision makers among statewide grassroot movements empowering Arizonan families. 

As the Arizona federation of Faith in Action, a national community organizing network, CORAZÓN creates change on a local, state and national level. The heartbeat and life of our organizing work is to build and support faith based member institutions, people of faith, and nonbelievers alike in Arizona as we fight for social, racial, and economic dignity with a welcoming and inclusive prophetic voice. 

Mission  

  • Cultivate and foster an organizational culture where people of vast faith traditions feel welcomed and safe to take action to improve our democracy to achieve economic dignity, immigrant justice, and increased civic participation. 
  • Centering and listening to Black, Indigenous, Latinx leaders, faith and lay people and impacted community members on our local neighborhood issues and ideas that they have been identified to matter most. 
  • Advocating and co-creating for state and federal policies through intentional campaigns uplifting our moral voices to bring about systemic change for Arizonans centering race equity.
  • Educate, train, and equip people with tools to improve the democracy within communities. 

CORAZÓN is seeking a Digital Organizer  to integrate field organizing with online actions and oversee our digital visibility and engagement.  Digital organizer candidates must be value and mission driven while building, engaging, and growing a relational online community via social media, email, and online advocacy. 

The ideal candidate should demonstrate passion and drive to utilize their imagination and creativity while mastering organizing for social change in the digital world. Utilize previous  experience and/or willingness to learn to integrate digital tools to amplify organizing strategy. They will be committed to getting results in a fast-paced environment and able to handle a heavy workload. The ideal candidate is self-motivated, enthusiastic and passionate about building and engaging with faith communities and people. 

Responsibilities:

  • Organize online supporters to take offline actions in order to engage a prophetic voice and hope forward and become volunteer leaders.
  • Identify and engage campaign supporters and drive measurable online actions through the creation of content and the management of the digital ads.
  • Utilize social media, EveryAction and texting programs to maximize digital list building.
  • Support team members with data training, regular reports and daily use of EveryAction and/or VAN.
  • Work with team members to amplify local voices and campaigns.
  • Amplify CORAZON to build a digital footprint and an online presence.

Qualifications: 

  • Work well in a team environment and are willing to learn. Preferred  community organizing experience (faith-based, labor, community, or other social movements)
  • Knowledgeable use of digital and social media platforms ( Facebook, Instagram, Twitter, Action Network, etc.)
  • Ability to create rapid response content to engage online leaders with updates and calls to action. 
  • Ability to manage multiple projects within a fast paced campaign environment.
  • Skilled graphic design experience or combined knowledge of multimedia editing software. (Canva, PosterMyWall, Adobe Creative Suites, etc.) 
  • Willingness to learn to pull data and reports from online media platforms
  • Eagerness to train faith-based member institutions, leaders, and youth to become social media ambassadors.
  • Excellent verbal and written communication skills
  • Highly organized and self motivated 
  • Bilingual Spanish strongly preferred but not required

We place a high priority on personal and professional leadership development, relationship building, family and creating a respectful and supportive multi-racial, multi-faith, and multilingual organization.

This is a full-time, exempt position. The job includes regular evening work and some weekend work. There are opportunities for advancement within CORAZÓN. Salary is dependent on experience. 

How to Apply:

Please send cover letter, resume, three references to Alicia Contreras, Executive Director at  Alicia@corazon-az.org with the subject line: Application for Digital Organizer 

DEADLINE: Resumes will be accepted until filled.

REPORTS TO: Neighborhood Ministries Executive Director

Full Time Position

Program Description:

Nueva Esperanza is a new program of Neighborhood Ministries driven by the passage in Matthew 25 where Jesus says, “For I was hungry and you gave me something to eat, I was thirsty and you gave me something to drink, I was a stranger and you invited me in, I needed clothes and you clothed me, I was sick and you looked after me, I was in prison and you came to visit me.”

In partnership with the United States Office of Refugee Resettlement, children coming over the border unaccompanied are received with arms outstretched with love, meeting the basic needs of food and clothing, safety, education, housing, mental health, and medical services through a day center at NM, Home Care Service Providers and community partners. This program utilizes AZ licensed foster homes for short term care for the children.

Job Summary:

Overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services; provision of regular and timely reports to the Project Officer and the Federal Field Specialist regarding operations, services, and finances; establishing a collaborative and supportive workplace environment; elevating any issues or concerns the Office of Refugee Resettlement.

Essential Functions:

  • Embody the message of love, respect and dignity (Nueva Esperanza) in all aspects of the work as you build relationships with a variety of stakeholders.
  • Cultivate a collaborative leadership team to ensure Nueva Esperanza provides a place of refuge where children are valued and are given the tools to thrive.
  • Lead the team in executing the operations and systems of Nueva Esperanza to effectively comply with grant requirements for the sustainability of the program.
  • Primary liaison with ORR for the entire programmatic and financial outcomes.
  • Shall be responsible for creating an internal manual for each programmatic function based on State licensing requirements, ORR policies and procedures, the Statement of Work, and Neighborhood Ministries internal policies and procedures.
  • Responsible for collection, maintenance and submission of monthly, quarterly, and annual reports to the appropriate personnel at Neighborhood Ministries and the Office of Refugee Resettlement (ORR).
  • Oversees overall supervision and management of program personnel including recruitment, hiring, training, and terminating.
  • Review monthly financials, with the Director of Finance, to ensure compliance with operations/contract requirements (45 CFR 75 uniform guidance) and adhering to annual budget and spending requirements.
  • Reviews weekly program outcomes with executive director
  • Oversees the established training guidelines and curriculum for employee training.
  • Maintain compliance with organization, licensing, and funding source for all program departments.
  • Performs monthly audits of case files, complete quarterly sponsor surveys and complete biyearly staff shadowing to ensure compliance with Neighborhood Ministries and federal guidelines.
  • Oversees individual weekly staffing with the case management team.
  • Maintains a weekly updated list of the status for all cases to ensure that adequate progress has been made and timelines are being upheld.
  • Other duties as assigned

Other Functions:

  • Attends all organizational required trainings
  • Attends all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to
  • Travels as needed for trainings and conference
  • Maintains a safe work environment that is positive and uplifting
  • Develops and maintain productive relations with local, state and federal stakeholders
  • Able to react to change productively and handle other essential tasks as assigned

Qualifications and Requirements:

  • Required Bilingual (English/Spanish)
  • Master's degree in a Social Work or equivalent degree in behavior sciences or social service field, with a minimum of five years of progressive experience in the fields listed above or/
  • Behavioral plus 5 years’ experience in child welfare administration, child protective services; and, 2 years of experience in program management or as director of a licensed childcare program. Possess the administrator’s license for the care provider’s facility.
  • Required to work a flexible schedule to facilitate program services
  • Cleared Tuberculosis test results
  • Obtain a Level 1 Fingerprint Clearance Card background check from the appropriate entity
  • Cleared insurance driving record check
  • Cleared drug test results Flexibility and willingness to work irregular and long hours including evenings and weekends
  • Maintain annual training requirements/licensure/certifications

Work Environment:
This job requires the ability to:

  • Build a safe workplace culture to allow collaboration and openness
  • Lead with vulnerability to cultivate trust and show no one is perfect
  • Establish purpose through a common goal and create a clear path to get there

Apply for this position

REPORTS TO: Parenting Por Vida Director

Job Summary:

The COVID CARES Program is an emergency relief fund assisting families impacted by COVID since March 1, 2020. The fund will serve close to 500 households providing $3,300 in rent or mortgage payments, $600 in utilities including APS, SRP and SW Gas, and $300 to City of Phoenix for water bills.  The program is short term and will last through 12/31/2020 or when funds are encumbered. These services are limited to City of Phoenix residents whom are born citizens or naturalized residents.

Essential Functions:

  • Supporting and engaging in the agency’s outreach plan for eligible clients that includes social media;
  • Follow up with clients eligible to schedule intake/applications;
    • Secure required documentation at time of appointment.
  • Currently with COVID 19, interviews will be conducted telephonically or virtually via Ring Central;
  • Case Workers will complete intake/application forms as well as register information on Wildfire’s GMS database;
  • Intake/application information will be forwarded to Program Director for final review and submittal to Wildfire; and
  • Financial information submitted to Program Director for final review and then forwards to the Finance team for payments.

The Case Workers shall have a current fingerprint clearance card from the Department of Public Safety (DPS). Candidate presents with strong scheduling, attention to detail, outreach and interviewing skills. Candidate works well as part of a team whereby ensuring successful program delivery.

.  The candidate must have reliable transportation, in-home office internet access, be trustworthy, well organized and manage their time wisely. New staff will clock in and out on CBR time clock system and provide daily activity to the Program Director for review on the GMS system.

Staff in this position shall present with strong computer skills and interest in learning new systems. This staff will be introduced and trained on a variety of computer programs and support.

Qualifications and Requirements:

  • Bachelor’s Degree in Social Services/Human Services
  • Associate Degree in Human Services
  • HS/GED with 3 years’ experience in human services and experience in working with Microsoft Word Profession and related databases
  • Strong in Customer Service Support
  • Highly organized and puts attention to detail.

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to insure everyone feels comfortable in working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

REPORTS TO: Lead Case Manager / Program Manager

Job Summary:

Case Managers will work in tandem to directly provide most comprehensive services of the Neighbors at Work (NAW) program to Opportunity Youth participants, ages 14-24. CMs will support, encourage, and guide youth to increase the success of goals & objectives and a healthy outlook of life.

CMs, in service delivery, are responsible for outreach and recruitment, coaching of the Individual Service Strategy, ISS, provide occupational and skills training, Work Experience (WEX) opportunities, supportive services and follow-up/retention services. Communicate regularly with educators, mentors, and other professionals, generate reports, and produce and maintain comprehensive online and/or physical case files.

Duties & Responsibilities:

  • Recruit and manage a roster of 38-40 eligible youth annually;
  • Generate public interest in NMPHX Programs, plans and implements outreach activities and promotional campaigns and maintain a list of “interested” clients;
  • Interview, conduct intake assessment (including TABE assessment), collect appropriate documents to complete enrollment requirements;
  • Coach youth in completing a youth-centric ISS which address barriers, implement education, employment, development, and training goals;
  • Meet monthly 1-on-1 with participants to support and update ISS as necessary;
  • Update case notes & files as required by contractual requirements;
  • Assist team in facilitating skills training workshops;
  • Provide follow-up services after exit per program requirements;
  • Provides emergency assistance, crisis intervention and referrals, as needed;
  • Connect with education and community partners to establish referral networks;
  • Attend all organizational, departmental, contractual program meetings and trainings;
  • Some positions may supervise interns or volunteers.

Desired attributes:

  • Have the cultural competency to engage with youth and their families;
  • Recognizes that the youth they will spend time with may have many challenges and barriers in a complex urban environment;
  • Lead with vulnerability to cultivate trust and show no one is perfect;
  • Sees youth as the future of our city, state, and our nation;
  • Knows what it means to be a servant leader.

Qualifications and Requirements:

  • Bilingual in English and Spanish (Preferred);
  • Knowledge of social services and workforce-related agencies and programs available in the community;
  • Effective interviewing and coaching techniques and procedures;
  • Excellent oral and written communication, interpersonal skills, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management;
  • Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook & Office365 (Preferred);
  • Must possess or be able to obtain a valid state driver’s license and able to drive participants on occasion;
  • Must be able to obtain Arizona Level One Fingerprint Clearance Card and Crisis Prevention Institute (CPI) certification.
  • Bending, stooping and lifting up to 20 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.
  • Able to react to change productively, work a flexible schedule when needed and handle other essential and marginal functions as assigned.

Preferred Education and Training:

Bachelor's degree in social work or a related field and two years of experience in casework management, working with youth, or related activities. Any other combinations of experience and education may be substituted and considered.

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PART TIME or FULL TIME: $16-$18 / hour 

REPORTS TO: Lead Case Manager 

Job Summary:  

The Case Manager Administrative Specialist concentrates on performing administrative tasks to assist in delivering program service. This position will most likely be the first face that participants see, and thus be responsible for creating and maintaining records of potential participants and effective handoffs to case managers. Regularly manage files and excel sheets for data management and reports on program service strategy, progress, and enrollments. Additionally, this position will case manage up to 20 youth a year.  

Duties & Responsibilities:  

  • Create and maintain contact information for prospective students and community partners;  
  • Be the first face of our Workforce, Neighbors at Work program; 
  • Provide initial phone screen of applicants, create and manage digital participant files on SharePoint that will include eligibility documentation to ensure a smooth and timely manner approval process; 
  • Manage spreadsheets of data regarding program service; 
  • Case Manage - recruit and case manage a roster of 15-20 eligible youth annually; 
  • Update and maintain your owns case load files in AJC database including required eligibility documentation, program progress documentation, educational achievement, and job placement verifications; 
  • Coach youth in completing a youth-centric Individual Service Strategy (ISS) which address barriers, education, employment, development, and training goals;   
  • Attend all organizational, departmental, contractual and program meetings and trainings. 

Desired attributes: 

  • Have the cultural competency to engage with youth and their families; 
  • Be sensitive to youth with many challenges and barriers in a complex urban environment;  
  • Lead with vulnerability to cultivate trust and show no one is perfect; 
  • Sees youth as the future of our city, state, and our nation;   
  • Knows what it means to be a servant leader. 

Qualifications and Requirements: 

  • Bilingual in English and Spanish (Preferred); 
  • Advanced knowledge of Microsoft Word, Excel, Outlook & Office365 [Preferred]; 
  • Experience and demonstrated effective community outreach and/or recruitment, specifically with youth by connecting quickly and authentically with individuals from a variety of different professional and cultural backgrounds; 
  • Working knowledge of Facebook, Instagram, LinkedIn, Twitter and other social media platforms (Preferred);  
  • Proficient organizational and administrative techniques; 
  • Excellent oral and written communication, public speaking, problem-solving, analytical skills, multi-tasking, organizational skills, leadership, and time management;  
  • Must possess or be able to obtain a valid state driver’s license and able to drive participants as needed; 
  • Must be able to obtain Arizona Level One Fingerprint Clearance Card and Crisis Prevention Institute (CPI) certification.  
  • Bending, stooping, and lifting up to 20 lbs. required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.  
  • Able to react to change productively, work a flexible schedule when needed and handle other essential and marginal functions as assigned. 

Education and Training Preferences: 

Bachelor’s degree in social work, education, business, or a related field and 1 year of experience working in a service program environment (preferred). Other combinations of experience and education that meet the minimum requirements may be substituted.

Apply for this position

REPORTS TO:  Workforce Director

Full Time Position

Neighborhood Ministries (NM) is a beacon of light to our communities by providing basic needs assistance, education and employment programming, Neighborhood Ministries has served urban Phoenix since 1982, bringing life-transforming hope and power to at-risk, vulnerable children, youth, and adults of the community. 

Salary Range $38,000 - $45,000 

Position Summary:  Workforce Program Coordinator 

Program Coordinator (PC) reports to Workforce Program Director and is responsible for participating as part of a team to conduct sustainable employment placement and life skills coaching. The PC primary responsibility will be to provide services to job seekers (some needing only 1 monthly contact), assist in the development of training strategies, and plan of 2-4 career fairs per year in a team setting. 

Duties & Responsibilities: 

  • Be part of the leadership team in developing, implementing, and evaluating the Neighbors at Work program. 
  • Takes the lead in the development of workforce services such as training and job fairs. 
  • Assist with workforce trainings such as: resume writing, interview skills, online applications, etc. 
  • Updating existing curriculum and creating new evidence-based curriculum (will train). 
  • Assists in the preparation of program budgets and monthly reports 
  • Assists Director in the completion of Request for Proposals and grant applications 
  • Conducts outreach in various public settings for the purposes of recruitment and development of partnerships 
  • Attends internal and external meetings as required  
  • Stays up to date on workforce trends and services through participation in committees, coalitions, and trainings 
  • Conducts one-on-one career advisor and completes individual service plans. 
  • Manage a workload of job seekers (some only require a monthly contact). 
  • Coach young adults into the importance of healthy work ethics & decision making 
  • Use social media to promote services, such as Instagram, LinkedIn, Facebook, etc. 
  • Open to personally adapting NM Core Values, Incarnational Love, Reconciliation, Holistic Ministry, Leadership Development, Learning, Justice, The Church, Relationships, Community and Partnerships. (Book available) 
  • Other duties as assigned. 

The coordinator is part of a teams that work together in scheduling organization activities to meet program deadlines and monitor progress and budgets accordingly. The assistant also manages periodical project improvement meetings and delegates work to interns and/or volunteers. He/she gives reports to supervisors and co-workers. Other tasks include problems solving, family advocacy, and electronic media development during pre-production and postproduction. 

Education and Training Requirements 
Bachelor’s degree preferred but will accept related work experience and 1-4 years equivalent work experience. 

Knowledge and Skills Requirements 

  • Bilingual in Spanish Preferred 
  • Excellent oral and written communication, public speaking, problem-solving, analytical, multi-tasking, organizational, leadership, and time management. 
  • Able to work as a team member and manage resources to complete service delivery effectively. 
  • Working knowledgeable of Office 365 & Teams, Microsoft Word, Excel and PowerPoint and Outlook.

Working Conditions 
Work week is 9-5, Monday to Friday but will require some evenings and weekends. 

Apply for this position

REPORTS TO: NM Finance Director

Job Summary:

  • Responsible for the prescribed implementation of procedures for internal controls: procedures and practices within the Grants and Restricted Accounting Department consistent with current GASB, FASB, and OMB Uniform Guidance Standards Understands and utilizes: Indirect Cost and Fringe Rates, long and short applications. Is able to perform processes to generate time and effort certifications consistent with OMB Uniform Guidance for faculty and others devoting effort to sponsored awards. Prepares audit schedules, including those for the annual audit and the schedules of expenditure for Federal and State awards during the Single Audit Monitors restricted and sponsored award accounts for reasonableness, allowability, allocability and consistent treatment of costs and initiates corrections as needed. Determines the difference between exchange and non-exchange transactions as well as appropriate revenue recognition.

Essential Functions:

  • Manage and enhance financial policies and procedures that conform to 2 CFR part 200, Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards
  • Coordinates closely with the Neighborhood Ministries Director of Finance
  • Direct management of the Accounting Coordinator
  • Drawdowns from the HHS Payment Management System
  • Monitor of grant related transactions to the general ledger making appropriate adjustments when needed
  • Manages the supporting tables within the finance system for grant accounting and initiates updates as needed
  • Performs system testing and coordination of testing with department workflow
  • Employs reporting tools to generate financial reports
  • Generates various output reports for grant analysis
  • Initiates vendor billings and receivables
  • Participates in the review of process workflows, system testing, and training
  • Provide feedback and recommendations for system design improvements
  • Generate various output reports for grant analysis
  • Oversee all phases of accounting, financial management, reporting, grant management and compliance.
  • Regularly update the Neighborhood Ministries Executive Team regarding Nueva Esperanza finances. Provide for an annual outside financial audit, and with the NM Director of Finance implement audit recommendations.
  • Oversee asset management functions for any owned properties of Nueva Esperanza.
  • Develop the annual budget for Board review and approval. Ensure financial controls are in place to keep expenses maintained within budgeted levels.
  • Complete other duties as assigned.

Qualifications and Requirements:

  • A baccalaureate degree in accounting from an accredited college or university
  • At least 4 years of progressively responsible experience in grant/restricted accounting and reporting, preferably in a faith based 501c3
  • Proficiency in the Microsoft Office suite of applications is required
  • Knowledge of GAAP, OMB Uniform Guidance, 2 CFR Part 200, HHS Regulations is required
  • The candidate must be well organized, proficient in both written and verbal communication, proactive, and performance driven.
  • The candidate must also demonstrate the following traits: integrity, dependability, and enthusiasm and must be detail-oriented and possess strong analytical, teamwork and organizational skills.
  • Level One fingerprint clearance card

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift 40 pounds.

Work Environment:

  • This job requires the ability to:
    • Build a culture of safety to insure everyone feels comfortable in working together.
    • Lead with vulnerability to cultivate trust and show no one is perfect.
    • Establish purpose through a common goal and create a clear path to get there.

Apply for this position

Interested?

Working at Neighborhood Ministries can be a life changing experience, for both you and those you get to work alongside.

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PHOENIX, AZ - APRIL 11: Neighborhood Ministries unveils it's new playground funded by the Ken Kendrick Grand Slam Award through the Arizona Diamondbacks Foundation. (Photo by Kelsey Grant/Arizona Diamondbacks)
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